March 2013

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March 3, 2012

12-2 pm EST

Session 4: Measurement Tools

• How correct measurement can help you identify weak spots in your service quality and the tools that SysAid provides to help you improve them
  • IT Benchmark
  • Satisfaction Survey
  • Analyzer and Reports
  • Timers
  • Matrix
  • Timers
  • Manager Dashboard
• Practice and case-study

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