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About Us
SysAid Technologies, formerly Ilient, was established in 2002 by Israel Lifshitz. Our vision is to provide simple, innovative and cost-effective software tools for first class Customer Service and Helpdesk Support. We strive to simplify the dynamic challenges that service professionals face daily by combining robust and uncompromising performance with the latest state-of-the-art software technology.
Our premium suite of software management tools is currently deployed in over 55,000 organizations and multiple industries across the globe. Service professionals in Fortune 500 companies and small to medium businesses alike continue to realize unrivalled service gains with SysAid Technologies' unique range of service desk solutions.
At the forefront of service excellence, we are highly committed to delivering first-rate technical support and assistance to our valued customers worldwide. We offer a wide range of support structures and training initiatives for beginners and advanced users alike, from personalized web demonstrations, free training Webinars, Certification Training Programs and much more.
SysAid Technologies software was built on core ITIL methodology, and continues to develop in accordance with industry best-practices and customer feature requests, which are the driving force behind our constant product innovation processes today. We provide open and direct communication channels to our SysAid Research and Development teams so that, unlike any other product, our customers experience a real and tangible affect on the future direction of SysAid Technologies products.
We believe that keeping up with the times does not have to mean more complex or costly solutions. That's why simplicity, ease-of-use and cost-effectiveness are at the core of the entire SysAid Technologies experience and the SysAid Technologies trademark.
Our two flagship products are SysAid IT for the internal Helpdesk and SysAid CSS for the external Customer Service Desk.
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Management Team
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Israel Lifshitz
CEO & Founder
Israel Lifshitz, CEO, founded SysAid Technologies (Ilient) in 2002. After years of working with complex, resource-heavy and costly software solutions, the gap in the market for simple, comprehensive and cost-effective software solutions was increasingly evident. That's when Israel devised SysAid, with the singular mission of simplifying the lives of IT and service desk managers all over the world.
Drawing from 7 years IT industry experience and lessons learned from other software solutions, after extensive consultation with IT and service professionals, SysAid was launched in 2003. The infrastructure behind SysAid Technologies today was hand-built by Israel, who embedded his vision of simplicity into the core of the product, while ensuring the flexibility for future enhancements to come. Today, he continues to take a hands-on role in evolving SysAid Technologies in line with the dynamic needs of service managers, by engaging in direct consultation with SysAiders and industry professionals across the globe.
Israel wrote his first program at the age of 10 on a Commodore 64, and has not stopped programming since. He holds a BSc in Computer Engineering from the Technion (Israel Institute of Technology), and regularly lectures at Marketing and Entrepreneurship Forums across Israel.
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Saar Bitner
Sales & Marketing Director
SysAid's ex-Director of Product Management, Saar commenced the role of Sales & Marketing Director in 2008, and has since become the cornerstone of SysAid's highly colorful Sales and Marketing teams. Spearheading the advancement of SysAid's global marketing strategy and the evolution of the SysAid brand, he divides his time between managing SysAid's direct online marketing and sales channels, and international business reseller partnerships. He also oversees SysAid's branding, merchandising, graphic design, advertising, PR, media and communications activities.
Prior to joining SysAid Technologies in 2007, Saar was the Executive Director of Product Management for LightSand, where he coordinated extensive product rollouts in Europe and the U.S., and sales and marketing activities for a multi-lingual international service base.
Saar holds a BSc in Computer Science and an MBA specializing in Management of Technology-Based Firms from the Technion (Israel Institute of Technology). He was a lecturer in the Technion's MBA degree course, and is a guest speaker at the Technion's Internet Marketing courses.
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Sarah Lahav
Customer Service and Support Director
SysAid Technologies' first employee, Sarah has remained the vital link between SysAid Technologies and its customers since 2003. As the Head of SysAid's dynamic Customer Service and Support Team, she oversees all first-level customer support functions, including technical support, general queries, payments and the SysAid IT Community Forum. She also develops SysAid's Certification Training program, advancing new syllabus content, teaching methods and training technology. With first-hand experience of SysAid Technologies products in the service desk environment, she is a key source of input for SysAid Technologies design and development phases, and continues to champion the voice of the customer to this day.
Previously, Sarah was the Customer Project Manager at 4Log, where she managed the implementation of new warehouse and logistics systems, and the provision of on-site technical and customer support.
Sarah holds a BSc in Industrial Engineering, specializing in Information Technology from the Open University in Israel. She also claims to be very close to Wii expert status with the help of her two small children.
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Oded Moshe
Director of Product Management
Since joining SysAid Technologies in 2008, Oded has continued to pave the way for the future of SysAid products. Pioneering the SysAid Roadmap, he is responsible for SysAid's overall product strategy, future direction and timing of new SysAid modules and feature enhancements. He also manages relationships with OEM and technical partners around the world, and is the technical point of contact for all SysAid feature requests. Co-leading the design phases for new SysAid releases, he researches new technological innovations and integration methods, and reinforces the accessibility, simplicity and spread of ITIL best practices throughout SysAid.
With 15 years of experience in various IT Management positions, Oded joined SysAid Technologies after working as an IT Manager at Eden Springs (Europe), where he led the implementation of IT strategy and systems, and the standardization of IT management processes in 18 new European markets.
Oded holds a BA from The College of Management Academic Studies in Israel, specializing in Information Technology. He gained CIO certification in 2005, is an ITSMF member, and regularly participates in ITIL forums around the world.
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Asaf Volshtein
Director of Research and Development
At the helm of SysAid Research & Development, Asaf has steered a number of SysAid product releases through to successful completion since joining SysAid Technologies in 2007. Co-leading the design phase of future SysAid releases, Asaf oversees the build, implementation, QA, packaging and release stages of SysAid development, and manages second level post-release development. He brings a uniquely flexible 'all hands on deck' approach, and is often found programming alongside his team.
Before joining SysAid Technologies, Asaf was a Software Engineer at Sun Microsystems for over 6 years, where he co-developed the award-winning J2ME Wireless Toolkit for mobile applications, highly acclaimed by Developer.com as the 'Product of the Year' in 2006.
Asaf holds a BA in Computer Science and Economics, and an MBA from Bar Ilan University in Israel, with a specialization in Finance. He also has a registered Skipper's License, and enjoys sailing on weekends.
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