SysAid enables our bank to manage IT and business processes in a clean and organized manner. It allows my team to effectively respond to almost any incident or asset-related issue. We were previously using GMS Geräte-Management-System, which did not offer a Cloud-based version and was too expensive. We selected SysAid due to its ITIL-aligned workflow capabilities, its affordability, and the fact that it offered us a SaaS version.
SysAid’s incident management, asset management, and reporting are very helpful for our organization as they simply work as they should, and don’t require a lot of administration. We find the email integration and automation functions valuable for resolving incidents efficiently. SysAid also allows us to track asset data, such as purchase dates and costs, for all of our assets and systems from a single centralized database. In addition, we are able to track and manage the bank’s configuration items using the CMDB module, which allows us to predict any detrimental impact on the bank’s network that may arise as a result of changes. We’re now planning on integrating change management into our daily workflow.
SysAid’s reporting gives us a clear overview of our department’s performance on a monthly basis. Our management team sees great value in it due to its ease of use and the fact that it offers so many features compared to other products.
We’ve received very professional and efficient support from the support team for our needs.
I would recommend SysAid for other medium-to-large-size banks like Volksbank, as it is a highly powerful system.
“It is a highly powerful system... SysAid allows us to predict any detrimental impact on the bank’s network.”
We've been using SysAid for 5 years to serve our 13 statewide bank branches. All excel sheets were replaced with SysAid's Asset Management process, and we've been able to track any network changes via the ITIL Change Management module.The Reporting feature is vital for us as we need to present our monthly metrics to management.
Steven Takeda, VP of Infrastructure Support
Hawaii National Bank