Answers to FAQs

SysAid Editions

• What are the differences between SysAid editions?
• What are the delivery platforms for SysAid?
• Is it possible to switch between In-House and On-Demand?
• Are SysAid On-Demand and In-House identical in terms of functionality?

SysAid Sales

• What is an administrator?
• What is an end-user?
• What is an asset?
• How much does SysAid cost?
• Can I keep all data from my trial after I purchase?
• Is SysAid offered as a lifetime license or as an annual subscription?
• Is it easy to add administrators/assets/modules?
• How long does it take to implement SysAid?
• What languages does SysAid support?
• Can SysAid grow with my organization?
• How can I test SysAid before using it?
• How often do you release new versions of SysAid?
• Do I have to pay an upgrade fee to get new releases?
• What features did you add in your latest release? Where can I find the latest release?
• Can I add licenses to the Free Edition?
• How do I order SysAid?

SysAid Help Desk and Reporting Modules

• How do roles work for administrators?
• I already have an asset management solution, and I only want to use SysAid for the help desk. Is this possible?
• Can SysAid create service requests from incoming e-mails?
• How do I import my users into SysAid?
• How do my end users submit service requests?
• Does SysAid come with predefined reports?
• Can I write my own custom reports?

SysAid Asset Management

• Are the help desk and asset management modules integrated?
• Do I need to deploy an agent for asset management?
• How do I import my assets into SysAid?
• I have another program that already uses the F11 hotkey. Can SysAid be configured to use a different key?
• I'm concerned about memory usage on my computers. Will the SysAid Agent affect system performance for the machines it's installed on?
• I would like to keep track of cell phones/monitors/miscellaneous IT devices. Can SysAid Asset Management help me do this?

Additional SysAid Modules

• Which modules are included in all SysAid editions and which modules are extra?
• Can my end users participate in SysAid Tasks & Projects?
• Can my end users participate in SysAid Change Management?

SysAid Integration

• Does SysAid support LDAP/Exchange integration?
• Does SysAid support single sign-on?
• Which databases does SysAid support?
• Will SysAid integrate with my existing database?
• Does SysAid include mobile applications?
• Does SysAid have Computer Telephony Integration (CTI)?
• Does SysAid support SSL for accessing the server?
• Does SysAid have an API?
• Can I integrate SysAid with my company's internal website (intranet)?

SysAid Support

• What types of support do you offer?
• What are your support hours?
• What are the system requirements for installing the SysAid server?
• Is there a training program for SysAid?
• Can you import all my service requests from my previous help desk?
• I have a suggestion for a new SysAid feature. Who do I contact?
• What is your SLA for On-Demand performance?
• Do I have to pay each time I contact SysAid Support?
• Can the SysAid GUI be customized?