Customize SysAid to meet virtually any need or requirement, integrate with third-party apps, write custom scripts, add form validation rules, and more.
SysAid comes with a set of predefined notifications triggered by specific events, such as new ticket submission, service record changes, and more. The notification content and layout are fully customizable to include all the relevant data needed. Notifications support application variables and HTML code.
You can replace the SysAid logo with the logo of your company to make SysAid look and feel like an internal application from within your company.
Most of the HTML files in SysAid are customizable. You can modify HTML files to adjust the page layout, manipulate functionalities, and edit page content. For example, you can control the visibility of certain features in the Self-Service Portal based on user group membership.
Customize Embedded Submission Form
Using SysAid Web Forms you can create a customized Service Record Submission Form and embed it into any website of your choosing. This allows your end users to submit a service record directly into SysAid without the need to access the Self-Service Portal.
Additional Custom Fields
Customizable Self-Service Portal
SysAid Self-Service Portal is fully customizable whereby you can specify which features are available to your users (e.g. FAQs, Chat). Also, you can define the required behavior for some of the available capabilities within the Self-Service Portal. For example, you can specify whether end users are allowed to close their own tickets, and if they are, then what status shall be assigned to those tickets after they are closed.
SysAid's administrator interface is available in ten languages and the Self-Service Portal interface is available in 42 languages. Using the built-in translate feature you can customize any of the built-in languages according to your needs, or translate SysAid into a language for which a translation does not yet exist.