Manager IT Dashboard for a Real-Time Overview of Your Performance

Get a real-time graphical overview of your IT department’s state of affairs! The IT Manager Dashboard works as a management platform that gives you visibility into your help desk, asset management, monitoring, SLA management, and project KPIs. In one centralized location, you can see all of your important IT data displayed in intuitive charts and graphs. The IT Dashboard also provides a wide variety of built-in and customizable reports to keep you informed at all times.

See the “bigger picture” to ensure that your IT operations are meeting your performance standards. Get the information you need to make more informed decisions and maximize your IT efficiency!

For a quick overview, check out our how-to tutorial on customizing the Manager Dashboard.

Management Dashboard: Analyze your IT Performance in Real-Time

The Manager IT Dashboard includes a large number of real-time charts that you can customize and filter to match your specific requirements. Create an unlimited number of management dashboard views and view them in a constantly rotating slideshow to monitor your IT performance with a single glance. The views automatically refresh so that you can know in real-time – and not when it’s too late – that your administrators are swamped with service requests or that a project deadline is approaching.

Evaluate your help desk workload

Keep your finger on the pulse of your help desk with charts showing you the number of active service requests. See when your IT department is at its busiest and evaluate if it’s normal peak-hour activity or if something unusual is increasing your service request volume.

Identify the root causes of problems

Create charts on service requests grouped by category, company, and more. This information allows you to quickly identify problems and take the necessary actions to fix them. For example, if you notice that most service requests are submitted under the “Printer” category, you can investigate your printers to find the problem.

Track your inventory

Monitor your asset aging, CPU types, and operating systems used in real-time. You can even create charts on details as specific as the display memory, display resolution, model, supplier, and catalog numbers of your assets. Stay informed on the exact status of your inventory at all times!

Evaluate your service quality

View charts on how long it’s taking your team to respond to and resolve incidents that are submitted to your help desk, monitor service breaches, and define the warning, critical, and maximum values of service breaches to stay informed about the quality of support your IT team is providing. The Manager IT Dashboard is also integrated with the SLA management module so that you can also view your SLA grade and history in real-time.

Identify help desk trends

In addition to getting a real-time snapshot of your current help desk performance, the IT Dashboard can also show you a timeline of open service requests by day, week, and month. Follow your service request volume over time to identify trends and make forecasts for the future.

Customizable Reporting for Detailed Analysis of your IT Data

Whereas the Manager IT Dashboard provides you with real-time charts and graphs, the Reports section allows you to extract detailed and in-depth analysis of your IT performance. A wide variety of built-in reports helps you track your inventory, analyze your help desk workload, and check on the status of your tasks and projects. You can filter any report to extract the exact data you need and then view it in a PDF or Excel Format.

Some of the built-in reports include:

Help Desk

• Workload (opened/closed service requests per period, category, company, administrator, group, urgency)
• Service Quality: service breaches by category and company, and end-user satisfaction levels

Inventory

• Software/hardware inventories
• Asset details and changes
• Software products
• Catalog items

Tasks and Projects

• Tasks Activities per Administrator
• Status per Task
• Tasks per Project

Highest Value Reports

• Companies that submit the most service requests
• Admins with the longest service request resolution time
• Categories that take the longest amount of time to resolve
• End-users who submit the most service requests

SLA Management Reports

• Average incident resolution time
• Average response time
• Percentage of incidents resolved by first level

The full list of reports is far longer!

Report Wizard for Customized Reporting in 3 Easy Steps

With SysAid’s trademark simplicity, you can easily create your own reports with the intuitive Report Wizard. In three quick steps, you can:

• Choose the entity you want to measure (service request, asset, activity, software product, and more)
• Select the data you’d like to report on, either as a detailed report or as a summary report with a graph
• Choose the filters you want to have available in the form when you run the report

You can also modify any preexisting report to get the exact data you need when you need it.

Automation at its Easiest: the Report Scheduler

To improve your IT performance, you need to measure your metrics over time and analyze the long-term trends. You know which reports you need on a regular basis, so have the IT Dashboard run them for you automatically! With the Report Scheduler, you can:

• Schedule reports to run on a daily, weekly, or monthly basis
• Specify which administrators will receive these reports and in which format
• Run saved reports at any time if the situation warrants it

The Result: Real-time, at-a-glance information for fast and effective management of your IT activities