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Tel Aviv, Israel - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.
Tel Aviv, Israel – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.
Rich Tehrani, CEO TMC, interviews Saar Bitner, SysAid's Director of Marketing and Sales, at Interop Las Vegas 2010.
The Information Technology Infrastructure Library (ITIL) is a very powerful and effective set of practices and concepts for the IT industry. However, ITIL has not yet maximized its potential because, though large businesses have been able to devote significant resources to implementing ITIL, small and midsize businesses have often been unable to take advantage of all ITIL has to offer. Here, Knowledge Center contributor Oded Moshe explains how small and midsize businesses can maximize the advantages that ITIL provides.
SysAid Full Edition supports an unlimited number of administrators, end-users, and assets, ideal solution for organizations of all sizes. Best of all, a new version of SysAid free help desk software is now available. This version is completely free, with no trial period, and no ads.
Each month, eWEEK editors name new or newly updated enterprise-class products that we think should be on IT professionals' radars—products and services that promise to create efficiencies as well as competitive advantage. This month, eWEEK recommends checking out Netezza's Skimmer, SysAid's CSS 2.0, SYSPRO's SYSPRO 6.1, PGP's Key Management Server 3.0, Nuance's PDF Reader, Metastorm's Metastorm ProVision, Apptio's Budgeting and Forecasting module, ViewSonic's PJD6531w DLP projector, FalconStor's NSS SAN Accelerator, ADTRAN's NetVanta, Sunbelt's VIPRE Enterprise Premium, and TIBCO's Spotfire 3.1.
SysAid is calling its new customer service software a "free, on-demand, and chat-enabled platform for SMBs."
SysAid Technologies Ltd. is a provider of held desk software solutions and customer service support (CSS) software. The newest version of the company's flagship SysAid CSS software saw version 2.0 this week.
Taking a page from the well-thumbed marketing how-to's written and implemented by consumer-aimed and business-focused open-sourced applications - the latest version of SysAid Technologies Customer Service Support software, CSS (News - Alert) 2.0, now offers freeware.
The customer service and support specialist announces an upgrade to its Customer Service Support (CSS) software, complete with Live Chat capability.
SysAid Technologies has moved its corporate headquarters to Airport City, Israel, one of the country’s largest business centers. The move comes in response to the company’s 43 percent employee growth in 2009.
Is it possible to get free asset management software? There is an answer to that question which is "yes".However, there are only a few around.Whether the software is free or not, it is something companies must have to prevent duplication.
SysAid Technologies has announced that more than 16,400 new organizations around the world have deployed SysAid’s help-desk and customer service support solutions in 2009, equaling 43 percent growth over 2008. The company also launched four new releases and experienced employee growth of more than 40 percent in 2009.
As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more problems are flowing into the department. Having to field simultaneous inquiries via phone and email can get difficult for administrators trying to fix everyone's issues, yet keep them satisfied.
New Live Chat function enables IT administrators to communicate in real-time with end users, providing them with the ability to conduct several chats simultaneously, while monitoring the user's IT assets at the same time.
A 2008 University of East Carolina study researching the effects of IM (Instant Messaging)on the workplace, noted the following: "IM makes people in different areas work together. An e-mail doesn’t have the same impact as IM since an e-mail can’t verify if the person is online. It enables collaboration with groups in different areas to improve productivity. With a phone conversation, there is no time to perform other tasks while formulating a response. With IM, this is not the case. The immediacy of IM makes a better exchange when any other medium would be too lengthy."
Live chat is an ideal medium for IT support because it captures for easy viewing, retention and learning for users and support organizations alike, the information being conveyed. Thanks to the growing array of smartphones on 3+G networks chat can be used most anytime, anywhere.
Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT department.
SysAid CSS is a 100% web-based, SaaS (Software as a Service) solution. This means that SysAid CSS is completely hosted on our servers – no need to download anything, install any hardware, or purchase any software. Furthermore, you don’t need to worry about maintenance or upgrades – we perform all of that for you automatically. SysAid CSS is also distinguished by its intuitive and user-friendly interface that helps both users and customers access and manage everything they need in one centralized place.
Ilient announces the latest version of its IT service management software SysAid, designed to help businesses simplify the management of complex IT infrastructure.
Israeli help desk software company Ilient announced the latest version of its IT service management software, SysAid 6.0. The latest release provides an expanded set of 10 embedded modules, which the company says IT administrators can tailor to match their business environment.
Ilient Ltd., a leading global provider of help desk software solutions, today announced the availability of SysAid 6.0 – the latest version of its flagship IT service management solution. Five million end users and more than 50,000 organizations worldwide already use SysAid software to simplify the management of complex IT infrastructure and the implementation of key guidelines set forth in the Information Technology Infrastructure Library (ITIL), a comprehensive set of policies and concepts for IT management.
SysAid is a suite of multiple Web-based IT tools; version 6.0 is the latest version of Ilient Ltd.'s flagship IT service-management solution, designed to manage IT and implement guidelines contained in the Information Technology Infrastructure Library (ITIL). A free version is available for small businesses.