SysAid Launches New 7.0 Version of SysAid IT Help Desk Software

Published on 25 May 2010

InfoTech Spotlight

Tel Aviv, Israel - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.

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SysAid Launches New 7.0 Version of SysAid IT Help Desk Software

Published on 25 May 2010

iPhone.TMCnet

Tel Aviv, Israel – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.

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Video Interview: SysAid at Interop Las Vegas 2010

Published on 29 April 2010

TMCnet

Rich Tehrani, CEO TMC, interviews Saar Bitner, SysAid's Director of Marketing and Sales, at Interop Las Vegas 2010.

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How Small and Midsize Businesses Can Maximize ITIL Advantages

Published on 21 April 2010

eWeek

The Information Technology Infrastructure Library (ITIL) is a very powerful and effective set of practices and concepts for the IT industry. However, ITIL has not yet maximized its potential because, though large businesses have been able to devote significant resources to implementing ITIL, small and midsize businesses have often been unable to take advantage of all ITIL has to offer. Here, Knowledge Center contributor Oded Moshe explains how small and midsize businesses can maximize the advantages that ITIL provides.

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Best Helpdesk Software - Editor's Choice #3

Published on 10 March 2010

CRM-Sales-Software.com

SysAid Full Edition supports an unlimited number of administrators, end-users, and assets, ideal solution for organizations of all sizes. Best of all, a new version of SysAid free help desk software is now available. This version is completely free, with no trial period, and no ads.

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IT Management: eWEEK's Products to Watch March 2010

Published on 01 March 2010

eWeek

Each month, eWEEK editors name new or newly updated enterprise-class products that we think should be on IT professionals' radars—products and services that promise to create efficiencies as well as competitive advantage. This month, eWEEK recommends checking out Netezza's Skimmer, SysAid's CSS 2.0, SYSPRO's SYSPRO 6.1, PGP's Key Management Server 3.0, Nuance's PDF Reader, Metastorm's Metastorm ProVision, Apptio's Budgeting and Forecasting module, ViewSonic's PJD6531w DLP projector, FalconStor's NSS SAN Accelerator, ADTRAN's NetVanta, Sunbelt's VIPRE Enterprise Premium, and TIBCO's Spotfire 3.1.

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SysAid CSS Sees a New Version

Published on 21 January 2010

Channelpro SMB

SysAid is calling its new customer service software a "free, on-demand, and chat-enabled platform for SMBs."

SysAid Technologies Ltd. is a provider of held desk software solutions and customer service support (CSS) software. The newest version of the company's flagship SysAid CSS software saw version 2.0 this week.

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SysAid's New CSS 2.0 Offers Free On-Demand Support Platform

Published on 20 January 2010

TMCnet

Taking a page from the well-thumbed marketing how-to's written and implemented by consumer-aimed and business-focused open-sourced applications - the latest version of SysAid Technologies Customer Service Support software, CSS (News - Alert) 2.0, now offers freeware.

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SysAid Launches CSS Upgrade with Live Chat Capability

Published on 19 January 2010

eWeek

The customer service and support specialist announces an upgrade to its Customer Service Support (CSS) software, complete with Live Chat capability.

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SysAid Technologies Expands, Moves HQ

Published on 05 January 2010

B/OSS

SysAid Technologies has moved its corporate headquarters to Airport City, Israel, one of the country’s largest business centers. The move comes in response to the company’s 43 percent employee growth in 2009.

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Free Asset Management Software

Published on 01 January 2010

HubPages

Is it possible to get free asset management software? There is an answer to that question which is "yes".However, there are only a few around.Whether the software is free or not, it is something companies must have to prevent duplication.

SysAid Grows 43% in One Year

Published on 16 December 2009

B/OSS

SysAid Technologies has announced that more than 16,400 new organizations around the world have deployed SysAid’s help-desk and customer service support solutions in 2009, equaling 43 percent growth over 2008. The company also launched four new releases and experienced employee growth of more than 40 percent in 2009.

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SysAid Delivers Integrated Live Chat into Help Desk

Published on 10 December 2009

Destination CRM

As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more problems are flowing into the department. Having to field simultaneous inquiries via phone and email can get difficult for administrators trying to fix everyone's issues, yet keep them satisfied.

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Products of the Week

Published on 07 December 2009

NetworkWorld

New Live Chat function enables IT administrators to communicate in real-time with end users, providing them with the ability to conduct several chats simultaneously, while monitoring the user's IT assets at the same time.

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The Future is Here: Taking the Power of Instant Messaging to the World of IT

Published on 24 November 2009

TMC Net

A 2008 University of East Carolina study researching the effects of IM (Instant Messaging)on the workplace, noted the following: "IM makes people in different areas work together. An e-mail doesn’t have the same impact as IM since an e-mail can’t verify if the person is online. It enables collaboration with groups in different areas to improve productivity. With a phone conversation, there is no time to perform other tasks while formulating a response. With IM, this is not the case. The immediacy of IM makes a better exchange when any other medium would be too lengthy."

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