Deliver Superior Help Desk Support Anywhere, Anytime!

Manage your help desk and assets when you’re on the go! SysAid Help Desk App is a mobile application for your iPhone, BlackBerry, Android, and Windows Phone 7 that enables you to respond to service requests and manage your service requests even when you’re away from a computer.

Get the flexibility you need to manage your assets on the go and automate your help desk from your mobile devices. Take SysAid with you wherever you go!

With the trademark simplicity and ease-of-use of SysAid Help Desk and Asset Management, SysAid Help Desk App allows you to automate your help desk and asset management processes from your iPhone, BlackBerry, Android, or Windows Phone 7 devices. You can now resolve incidents, track your assets, and update service request and asset information even when you’re away from your computer in real time!

Automate Your Help Desk Processes

• View all service requests assigned to your team
• Update the status, priority, urgency, due date, and other fields of a service request
• Create new service requests
• Receive Push Notifications to your iPhone relating to service requests under your responsibility

Manage Your Assets, End Users, and Key Elements

• View a complete list of your assets, your messages, and your end users
• Update the asset name, location, owner, serial number, and other fields
• Update end-user details
• Filter the help desk and asset lists per field
• Navigate between views in an interface that's specially designed for your mobile device

Resolve User Problems from Your Mobile

With SysAid Help Desk App, you can now perform remote control sessions seamlessly directly from your browser, from any mobile device supporting HTML5. Absolutely no configurations are necessary! For more information, read about SysAid Remote Control.

The Result: A free mobile application that is designed to help you automate your IT processes and increase efficiency!