SysAid Launches iPhone Application for Mobile IT Management, Enabling IT Professional to Manage Service Requests Anytime, Anywhere
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SysAid Launches iPhone Application for Mobile IT Management, Enabling IT Professional to Manage Service Requests Anytime, Anywhere
New App to be followed by Versions for Blackberry and Android by the End of 2010
Tel Aviv, Israel - June 8, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its new iPhone Helpdesk Application, SysAid IT Mobile. The application allows IT professionals to easily manage all helpdesk services on the go.
SysAid IT Mobile is simple and easy to use, enhancing the ability of IT managers to quickly and efficiently respond to service requests. The application allows complete control over service requests including viewing, updating, filtering, and customizing requests, all in a specially designed interface for the iPhone.
"Our new mobile application provides IT Professionals with both flexibility and convenience," said Israel Lifshitz, founder and CEO of SysAid. "By enabling IT managers to monitor and control their Helpdesk while away from their actual desk, without compromising the level of service, we are allowing IT managers to maximize their performance capabilities and increase their productivity."
The SysAid cellular application is free of charge and compatible with all releases of SysAid,IT a unique software designed to help automate IT processes and increase efficiency. SysAid IT's suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices.
With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.
The free SysAid IT Mobile application is available for the iPhone, iPod Touch, and iPad under the name "SysAid Helpdesk App" and can be downloaded on iTunes.
SysAid plans to introduce applications for Blackberry and Android by the end of 2010.
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About SysAid
Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face everyday, while ensuring uncompromising performance at affordable prices.
The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 55,000 organizations in 120 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer's needs.
The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. For more information about SysAid Technologies, please visit www.sysaid.com.
Media Contact
Matthew Krieger
Ruder Finn Israel for SysAid
+972-544-676-950
matthew@ruderfinn.co.il
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