Another big news is about the SysAid family expanding with the launch of SysAid CSS - a Customer Service and Support software. For Ilient and for myself, personally, this is a real historic moment. While SysAid helps organizations better connect internally with employees, SysAid CSS does the same thing externally with customers and partners. This could be your opportunity to recommend about the SysAid advantages to your colleagues - read more about it here.
And - there's the new newsletter format- the one you're currently reading. This is another step in pushing the envelope of the SysAid experience . We've all been working hard to come up with this fresh new look and feel, so let us know how you find it. New looks aside, the SysAid newsletter will keep updating you on a monthly basis on the hottest trends, features, tips and tricks which will improve your day to day IT management.
Having mentioned all the changes - there is one thing that SysAid will not change in the near future- the traditional IT joke. Enjoy.
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SysAid 5.6 - The Features Enhancement Major Release
SysAid 5.6 is a new release designed to dramatically improve helpdesk capabilities, System and Asset Management, Dashboard and Project Management. Scheduled for availability later on this month, SysAid 5.6 will make it easier for organizations of all sizes to experience the benefits of IT Management. In this release, the SysAid R&D enhanced the core competences of SysAid by elaborating on its existing capabilities, establishing an even more robust system.
A Tip from Sarah Lahav, the Head of SysAid Customer Service and Support Team
SysAid 5.6. introduces an exciting new feature that enables you to integrate your CTI phone system with SysAid. If your CTI phone system supports URL API you will be able to do so.
The implementation will enable you to receive a phone call to your helpdesk and the new service request form will automatically open with the requested user information already filled-in.
The forwarded URL should look like the below example: http://:8080/SREdit.jsp?id=0&autoUserField_user_name=xxxx
The key field is the user name: The information forwarded as user name in the URL will be searched under the list of users entered in the system. If the requested user name will be found, it will show up as a requested user in the submit Service Request form that will be open on your screen. Please note that the screen will open only if you are logged in to SysAid when you receive the call. If there is no user with that user name, the form will let the option to create a new one. This can be done with any other user field.
SysAid Community Poll of the Month
Is it the long hours, or trying to assist technophobes? This poll is about the biggest challenge IT professionals are facing on a daily basis.
"I personally love it. But I kill every USB port in my LAN and have users fire an SR when they need to transfer file in and or out of the network." Says Obelix - SysAid Wiz who began this thread.
Elite SysAider Jonathan agrees on what turned out to be an IT policy discussion:"Whilst i love my USB key I felt that the only safe approach we can take is to lock out all usb devices unless authorized by IT" No doubt, security ranks high on the organizational agenda.