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SysAid's Password Services module is a solution that allows end users to securely reset their passwords and unlock their accounts without intervention from the IT staff, dramatically reducing the number of service requests submitted by your end users. Allow your IT staff to focus on more challenging tasks and help your end users avoid delays waiting for IT staff to respond. Raise both your admins and end users satisfaction, while keeping them productive.
Automate your handling of password management service requests and start reducing your help desk calls today!
Password security policies are very effective in taking the proper precautionary measures; however they can have large, hidden costs due to high frequency that users forget their passwords. In fact, a password service request is the most common type of call to the average IT help desk—leading analyst firms show that around 40% of calls to the typical help desk are related to password reset or lockout.
Consider how time-consuming and costly password procedures are in your company by taking a look at this ROI calculator designed to estimate your potential cost savings. Now consider how quick, simple, and cost-effective SysAid's Password Services is — making this module one of the best IT investments you can make. Facilitate a greater company-wide ROI by increasing admin productivity and lowering your end users' lost time.
End users can reset their passwords at any time from any location, without delays or the need of an IT admin. SysAid Password Services is accessed conveniently from:
End users who click the Password Self Service icon are taken to the Password Self Service wizards so that they can:
End users who need to reset their passwords or unlock their accounts can access Password Self Service from:
After a successful password reset, end users immediately obtain their new password in a method you specify in advance.
SysAid Password Services – it’s fast, it’s secure, it’s reliable – with easy accessibility to your end users!
With SysAid Password Services, busy administrators no longer need to involve themselves in every password problem their end users have, yet they will still maintain complete oversight of all Password Services actions by:
Admins' time and energy are critical to any functioning company—help admins be as efficient as possible!
Each end user enrolls in Password Services by answering a selection of built-in or customized security questions. These questions are specially designed to be personal and easy to remember for the end user, but difficult for others to guess.
Enhanced security ensures you have the ultimate protection: