SysAid Awarded ITIL V3 Best-Practice Certification from Pink Elephant

Published on 15 May 2012

Based on ITIL Best-Practice Methodology, SysAid Allows Users to Optimize IT Operations for Greater Efficiency

Tel Aviv, Israel – May 15, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software, today announced its ITSM Suite has been certified for ITIL V3 compatibility through Pink Elephant's PinkVERIFY™ program.

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SysAid Surges Past 100,000 Worldwide Customers

Published on 28 February 2012

Record Growth for Innovative ITSM and CSS Software Provider Continues in 2012

Tel Aviv, Israel – February 28, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced that it now has more than 100,000 customers in 143 countries around the world, and has surpassed 10 million end users benefiting from its innovative software platforms. SysAid published today an infographic highlighting the profile of SysAiders worldwide, recent IT statistics, and distribution data.

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SysAid Launches SysAid IT 8.5, Improving Key Dimensions of the IT Service Management Experience for Admins and End Users Alike

Published on 15 February 2012

My Desktop, The Industry's First Fully "Help Desk-Integrated" Remote Access Module, Leads New 8.5 Features and Continues SysAid's Track Record of Innovation

Tel Aviv, Israel – February 14, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today SysAid IT 8.5, the latest release of its market-leading mobile-enabled IT help desk platform.

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SysAid Introduces CSS 3.5 Helpdesk, With Focus on Enterprise

Published on 01 February 2012

CSS 3.5 Helpdesk Gives Companies Greater Control Over Their Customer Service and Support with Advanced Integration and Scalability

Tel Aviv, Israel – February 1, 2012 – SysAid Technologies Ltd., a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched the newest version of its Customer Service and Support software, SysAid CSS 3.5.

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SysAid’s IT Help Desk Software Selected by the National Institute of Mental Health (NIMH)

Published on 08 November 2011

SysAid's On-Premise, SaaS, and Mobile ITSM Solutions Enable Administrators to Automate IT Processes and Save Time and Resources Managing Their Help Desk and Asset Inventories

Tel Aviv, Israel – November 8, 2011 – SysAid Technologies Ltd., (http://www.sysaid.com/IT), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today that the National Institute of Mental Health (NIMH) has selected a new internal help desk software solution—SysAid IT.

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mothers2mothers, Dedicated to Preventing Mother-to-Child HIV Transmission, Wins SysAid's iPad 2 Sweepstakes

Published on 25 October 2011

SysAid Awards Organization's IT Department with iPad 2 Tablets and Donates Six Additional iPad 2s to m2m End Users

Tel Aviv, Israel – October 25, 2011 – SysAid Technologies Ltd., (http://www.sysaid.com/IT), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today that mothers2mothers (m2m), a South Africa-based, non-governmental organization, has won iPad 2 tablets, for each member of the IT team, in SysAid's global sweepstakes. In addition to the six iPads for the IT administrators, SysAid also donated another six iPad 2s for use within the organization to assist m2m's coordination of activities and services throughout the region. The extra iPads found their way around Africa - to Kenya, Malawi, and Zambia.

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SysAid Launches New IT Helpdesk & Asset Management Solution for K-20 Educational Institutions

Published on 12 July 2011

Since January 2010, More Than 450 New Educational Institutions Have Started Using SysAid

Tel Aviv, Israel – July 12, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today a new Education Edition of its popular IT Service Management Suite. Based on ITIL industry best practices, the new edition is geared towards IT departments serving K-20 educational institutions.

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10 Tips for IT Professionals in the Education Sector

Published on 06 July 2011

School is out and summer is finally here!

While it seems that everyone is on vacation, there is at least one department that is working overtime this summer - the IT department. Summer is the busiest time for IT professionals in the education sector, who are working endlessly to prepare the networks, IT assets, and all of the technologies for the new school year.

In an effort to help IT managers optimize these important summer months, SysAid Technologies, a global provider of help desk solutions, offers 10 tips for IT Professionals to optimize their IT environments ahead of the 2011-2012 school year.

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Personal Letter from SysAid CEO & Founder

Published on 29 June 2011

SysAid Prepared to Deliver Ultimate IT Management Experience in Mobile World

Tel Aviv, Israel – June 29, 2011 – Israel Lifshitz, CEO & Founder of SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, emailed today a personal letter, to over 60,000 SysAid customers, regarding the direction of SysAid as mobility seeps into the IT world. Here's the letter:

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SysAid Technologies Shortlisted For the 2010 Techworld Awards

Published on 23 June 2011

SysAid IT 7.5 Help Desk Software Nominated for Techworld IT Management Tool of the Year

Airport City, Israel – June 23, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced that it has been shortlisted as a finalist for the "IT Management Tool of the Year" in the 2010 Techworld Awards. SysAid was selected among dozens of applicants in this category, including products from a variety of international vendors.

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