SysAid Launches New IT Helpdesk & Asset Management Solution for K-20 Educational Institutions

Published on 12 July 2011

Since January 2010, More Than 450 New Educational Institutions Have Started Using SysAid

Tel Aviv, Israel – July 12, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today a new Education Edition of its popular IT Service Management Suite. Based on ITIL industry best practices, the new edition is geared towards IT departments serving K-20 educational institutions.

> Read more

10 Tips for IT Professionals in the Education Sector

Published on 06 July 2011

School is out and summer is finally here!

While it seems that everyone is on vacation, there is at least one department that is working overtime this summer - the IT department. Summer is the busiest time for IT professionals in the education sector, who are working endlessly to prepare the networks, IT assets, and all of the technologies for the new school year.

In an effort to help IT managers optimize these important summer months, SysAid Technologies, a global provider of help desk solutions, offers 10 tips for IT Professionals to optimize their IT environments ahead of the 2011-2012 school year.

> Read more

Personal Letter from SysAid CEO & Founder

Published on 29 June 2011

SysAid Prepared to Deliver Ultimate IT Management Experience in Mobile World

Tel Aviv, Israel – June 29, 2011 – Israel Lifshitz, CEO & Founder of SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, emailed today a personal letter, to over 60,000 SysAid customers, regarding the direction of SysAid as mobility seeps into the IT world. Here's the letter:

> Read more

SysAid Technologies Shortlisted For the 2010 Techworld Awards

Published on 23 June 2011

SysAid IT 7.5 Help Desk Software Nominated for Techworld IT Management Tool of the Year

Airport City, Israel – June 23, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced that it has been shortlisted as a finalist for the "IT Management Tool of the Year" in the 2010 Techworld Awards. SysAid was selected among dozens of applicants in this category, including products from a variety of international vendors.

> Read more

SysAid Launches iPad 2 Sweepstakes, Putting "Money Where its Mouth Is" As It Backs Claim as World's Leading "Mobile" ITSM Company

Published on 07 June 2011

In Parallel with Emphasis on Mobile IT Solutions, SysAid Will Give iPad 2s to Each IT Admin in Winning Company

Airport City, Israel – June 7, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today a unique "giveaway" offer to its customers that reflects SysAid's emphasis on the important role of mobile technology for the IT industry: each company that purchases SysAid 8.0, or upgrades their existing account with the addition of the new Password Services and/or Remote Control modules, will be entered to win a brand-new iPad 2 for every administrator in its IT department.

> Read more

SysAid Unveils CSS 3.0, Its Most Optimized and User-Friendly Customer Service Support Platform to Date

Published on 01 June 2011

New and Improved User Interface Provides 35% Faster Performance

Airport City, Israel – June 1, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today the newest version of its Customer Service Support software, CSS 3.0. The software features a new user interface that enables users to access and manage data in fewer clicks, and a 35% improvement in overall page load time.

> Read more

SysAid Takes Training Wheels Off Mobile IT Help Desk Administration

Published on 24 May 2011

Led by New Remote Control Access Feature, SysAid IT 8.0 Provides Administrators With Full Mobile Management of Their Help Desks

Latest Release Also Includes a Password Self-Reset Module, Allowing End Users to Self-Reset Their Password or Unlock Their Network Accounts

Tel Aviv, Israel – May 24, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today SysAid IT 8.0, the world's first fully mobile help desk and asset management software. The version is highlighted by a new password services module and extended remote control capabilities.

> Read more

SysAid's IT Helpdesk Platform Selected by 70 Financial Institutions in 2010

Published on 05 April 2011

SysAid Enables IT Departments to Improve Response Time and Provide Superior Service, Contributing to Lower IT Costs and Higher Productivity

Airport City, Israel – April 5, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a global provider of IT Service Management Software (ITSM) and Customer Service Support (CSS) software, announced today that 70 financial institutions selected SysAid's IT helpdesk solution in 2010, highlighting the rising interest in the industry for simple and easy-to-use IT management tools.

> Read more

SysAid Becomes First ITSM Provider to Launch IT Help Desk Application for Windows Phone 7

Published on 22 March 2011

Launch Marks Completion of SysAid’s Family of Mobile Applications for the IT Administrator

Tel Aviv, Israel - March 22, 2011 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new IT help desk mobile application for Windows Phone 7 (WP7).  The announcement follows the launch of similar applications for iPhone, Blackberry and Android, making SysAid the first company to offer mobile IT help desk applications on all four leading smartphone platforms.

> Read more

SysAid Launches Customer Service Software (CSS) Applications for Blackberry, iPhone and Android

Published on 04 January 2011

New App to Be Followed By Version for Windows Phone 7 By End Of January 2011

Mobile CSS App Allows Administrators the Convenience and Flexibility to Manage the Service Desk On The Go

Tel Aviv, Israel – January 4, 2011- SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new CSS Application for iPhone, Blackberry, and Android. The free application is available for download in each respective app store.

> Read more