> SysAid Pro Edition

Simplify Your Help Desk and Asset Management

SysAid Pro Edition offers the help desk software tools you need to streamline your IT processes, automate your help desk management, and simplify your day-to-day tasks. Ideal for organizations of all sizes, Pro Edition gives you the functionality and usability you need to handle service requests more efficiently, manage your assets, and monitor your systems.

Quick to implement, easy-to-customize, and intuitive for both administrators and end users, Pro Edition provides an out-of-the-box help desk management solution that’s both easy to use and comprehensive.

Get the innovative technology you need in a single, intuitive interface for superior help desk performance. SysAid Pro Edition is specially built so that you don’t have to compromise advanced help desk functionality for ease-of-use.

Pro Edition Is The Right Solution For IT Departments That Need To:

Automate handling of service calls to reduce response time
Control inventory and automatically detect all inventory changes
Manage installed software and get a detailed view of hardware configurations
Remote control assets via a secure web connection
Monitor network elements to prevent unnecessary downtime
Manage projects and tasks for optimal resource allocation
Analyze systems to identify bottlenecks and boost your help desk performance
Stay informed with automatic notifications and alerts
Communicate with end users via integrated live chat

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Core Modules

Help Desk

Automate the handling of service requests to work faster and more efficiently. You can rely on automatic routing rules, escalation, and priorities to ensure that every service request receives proper attention, and a customizable notification system keeps you and your end users informed about resolution status. Get the help desk tools you need to provide high-quality support and ensure end-user satisfaction.

End-User Web Portal

Make submitting service requests as easy as possible for your end users! Via a hot-key command, end users log in to the intuitive web portal and submit service requests with screenshots attached automatically.The End-User Web Portal can be easily integrated into your website.

Knowledge Base

Both end users and administrators can find solutions in a database of common service requests and their resolutions. This time-saving knowledge base helps end users independently resolve their own issues and allows administrators to handle and close service requests as quickly as possible.

Asset Management

Track your hardware and software to maintain a detailed and up-to-date inventory. All networked hardware and software in your IT environment is automatically detected, and detailed notifications keep you informed about the status of your inventory at all times. All changes are logged in a detailed history for later reference.

Mobile Device Management (MDM)

Manage and secure your mobile device assets with SysAid MDM! SysAid MDM is integrated into your Asset Management, so you can keep all mobile devices as assets in one place with other assets. Enroll any Android or iOS mobile device.

Remote Control

Remote machine access from anywhere, with zero configurations, from within a service request, asset, or chat conversation. All sessions are performed via a secure web connection. Use the firewall-friendly SysAid RCG (Remote Control Gateway) to remote control, or choose to connect via the peer-to-peer method.

My Desktop

Provide end users access to their desktop computers from any device with an Internet or Intranet connection, including from all mobile devices. Improve efficiency with this simple, convenient, fully auditable, and secure remote access solution.

Reports & Analysis

Pull detailed reports about all hardware and software components, events, and changes. Get the information you need to analyze your inventory and performance data from over 50 predefined reports. Identify bottlenecks, get detailed analysis, and make informed decisions to help you boost your system performance.

IT Performance Benchmark

SysAid offers the IT industry’s first ever performance benchmark tool! Measure your IT performance on a monthly and yearly basis and compare your results with thousands of other IT departments worldwide.

Online Chat

Communicate with your end users through a live online chat tool that’s specially designed for your IT environment. It’s fully integrated with SysAid’s other modules so you can perform remote control sessions, view the end user’s entire service history, and create new service requests from within the online chat conversation. All conversations are logged within the end user’s service history.

Calendar & Scheduling

Stay on top of all of your IT assignments, dates, and deadlines in one place. Calendar & Scheduling is integrated with the rest of SysAid so information you add to the Help Desk or Asset Management modules is automatically added to your calendar, too. Furthermore, you can automatically synchronize your calendar with Microsoft Exchange to view your scheduling in Outlook!

Mobile Application

Manage your help desk and assets anywhere, anytime! SysAid Help Desk App is a mobile application for your iPhone, BlackBerry, Android, and Windows Phone 7 that allows you to respond to service requests and manage your assets from your mobile devices.

Advanced Modules

Monitoring

Monitor the vital parameters such as CPU, disk space, and memory usage of your servers, workstations, SNMP devices, and software products. Get instant SMS, e-mail, or service request notifications when action is needed. Monitor system services and processes, incoming and outgoing data rates, SNMP traps, and more. By creating your own customized monitoring configurations, you can proactively manage your IT environment and maximize the efficiency and up-time of your systems.

Password Services

Facilitate end users to securely reset their own passwords and unlock their own accounts without intervention from IT staff, and notice how you will dramatically reduce the number of submitted service requests. Automating password management grants your IT staff the ability to focus on more challenging tasks, while also helping your end users avoid delays waiting for IT staff to respond. Enhanced security ensures you have the ultimate protection.

Manager IT Dashboard

Get a real-time graphical overview of your IT environment. Customize charts for an instant snapshot of your help desk workload, service quality, inventory, project progress, and more. Create your own scheduled reports with the intuitive report wizard to monitor your assets, work-flow, and service quality on a daily, weekly, or monthly basis.

Tasks & Projects

Stay on top of your projects and on schedule with your projects’ corresponding tasks. View your work progress in intuitive Gantt charts and organize your day-to-day operations to ensure that all tasks are completed. Create manual or automatic recurring events for repeated processes, and get customizable recurring event notifications via a service request, email, or SMS text message.

ITIL CMDB

Visualize the detailed interconnections between your network elements to predict the impact of any change in your environment. Store and track an unlimited number of Configuration Items (CIs) – systems, services, logical objects, physical objects, and other entities. Automatically import assets, software products, and catalog items for seamless implementation. More than 250 fields help you customize the CIs to fit your exact configuration management needs.

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Simplify Your Help Desk and Asset Management

Pro Edition Is The Right Solution For IT Departments That Need To: