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Internal Helpdesk Software
Achieve breakthrough IT Helpdesk performance with SysAid IT web-based Helpdesk software, also available in SaaS. Provide ITIL best-practice Helpdesk support to users anywhere in the world, while drastically reducing your overhead costs.
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How can SysAid IT help you?
Experience the SysAid Technologies difference, with SysAid IT's intuitive, easy to use and fully customizable features.
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Helpdesk: Organize your IT service requests with automatic routing, notification and escalation rules to maximize your Helpdesk efficiency and response time.
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Asset Management: Monitor and control all hardware & software changes, and support worldwide users via SysAid remote control.
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Knowledgebase: Convert past service requests into FAQs for end user and administrator reference, to improve productivity and decrease Service Request volumes.
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Monitoring Module: Monitor your vital IT assets with proactive real-time server monitoring. Schedule automatic tests for system vitals (memory, HD, OS & network services, software & hardware updates), and receive automatic warning notifications.
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Reports: Predefine regular Helpdesk, service quality, hardware, software and inventory reports, set report auto-generation and sending to any number of parties.
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Manager Dashboard: Access instant real-time graphic overviews and reports on the state of affairs in your entire Helpdesk, and avoid upcoming problems and bottlenecks.
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Project & Task Management: Manage your day-to-day activities and resources, record tasks and projects, track work progress and allocate time and resources for maximum efficiency.
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ITIL Package: Based on ITIL best practice methodology to improve the way you handle problems, track IT elements, predict future impacts and implement successful change. Includes ITIL CMDB, Problem Management and Change Management modules.
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External Customer Service Desk Software
Service excellence has never been easier with SysAid CSS's web-based SaaS Customer Service Desk Software. Our fully-hosted solution is available in minutes and will dramatically enhance your customer satisfaction, while reducing operational costs.
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How can SysAid CSS help you?
Enjoy SysAid CSS's uniquely intuitive, fully customizable and user-friendly software features.
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Customer Service Desk: Manage your customer service requests with automatic routing, notification and escalation rules to boost your service desk productivity and customer response time.
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Self-Service Portal: Integrate quick and easy web forms into your website to allow users to submit their own service requests, view FAQs, request history and latest news updates.
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Knowledgebase: Convert past service requests into FAQs for customer and service staff reference, to improve productivity and decrease customer call volumes.
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Relation Mapper: Build a map of important service items and relationships (i.e. contracts and services) to keep your eye on the bigger picture at all times.
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Reports: Predefine regular reports about service breaches, satisfaction level, MTTR and more, set report auto-generation and send to any number of parties.
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Manager Dashboard: Access immediate graphic reports in real-time for live status updates of your entire Customer Service Desk.
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Project & Task Management: Manage your day-to-day activities and resources, record tasks and projects, track work progress and allocate time and resources for maximum efficiency.
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Fully-hosted SaaS solution means no worrying about installation, costly overheads, backups or security. Get up and running in just minutes!
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