An IT Help Desk Solution for Free

SysAid is an IT Service Management software that provides you with a powerful help desk and asset management tools to manage, monitor, and track all IT tasks on one platform. SysAid is offered in targeted editions: Free, Basic, Full and Enterprise. The Free edition is ideal for smaller organizations that need only up to two administrators.

  Help Desk    
Asset Management    
  Basic No. of Admins 2 3
  Basic No. of Assets 100 120
Additional Admins/Assets    
No. of End Users 100 Unlimited
  Remote Control Channels 1 1
Additional Remote Control Channels    
  My Desktop Channel    
  Additional Module Upgrades    
  System Integration Limited  
  Customization Options Limited  
  Support Options Community Support Full Support
  Download for WindowsDownload for Linux Get Free Trial


SysAid Free Edition Capabilities:

  • Supports ONLY up to two administrators, 100 assets, and 100 end users
  • Limited customization options
  • Support only via the SysAid Community

Benefits of SysAid Free Edition

  • Automates handling of service calls to reduce response time
  • Asset Management to get a detailed asset inventory of software and hardware configurations
  • Remote control of your assets via a secure web connection
  • Allows IT admins to communicate with end users via integrated Live Chat and Self-Service Portal


Core Modules

Help Desk

Help Desk

Automate the handling of service requests to work faster and more efficiently. Rely on automatic routing rules, escalation rules, and priorities to ensure that every service request receives proper attention. A notifications system keeps you and your end users informed about resolutions status.

End-User Web Portal

Self-Service Portal

Make submitting service requests as easy as possible for your end-users! Via hotkey command, end users log in to the intuitive web portal and submit service requests (with screenshots attached). The End-User Web Portal can be easily integrated into your website.

Knowledge Base

Knowledge Base

Both end users and administrators can find solutions in a database of common service requests and their resolutions. The Knowledge Base helps end users independently resolve their own issues and allows administrators to handle and close service requests as quickly as possible.

Asset Management

Asset Management

Track your hardware and software to maintain an up-to-date inventory. All networked hardware and software in your IT environment is automatically detected, and detailed notifications keep you informed about the status of your inventory. Changes are logged in a history for later reference.

Mobile Device Management (MDM)

Manage and secure your mobile device assets with SysAid MDM, integrated into your Asset Management, so you can keep all mobile devices as assets in one place with other assets. Enroll any Android or iOS mobile device.

Remote Control

Remote Control

Remote machine access from anywhere with zero configurations. All sessions are performed via a secure web connection. Use the firewall-friendly SysAid RCG (Remote Control Gateway) to remote control, or choose to connect via the peer-to-peer method.

Reports and Analysis


Pull detailed reports about your assets, help desk workload, satisfaction levels, and service quality. Get the information you need to analyze your inventory and performance data from over 50 predefined reports. Identify bottlenecks, get detailed analyses, and make informed decisions.

IT Performance Benchmark

IT Benchmark

SysAid offers the IT industry’s first ever performance benchmark tool! Measure your IT performance on a monthly and yearly basis and compare your results with thousands of other IT departments worldwide.

Online Chat

Live Chat

Communicate with your end users through a live online chat specially designed for your IT environment. It’s fully integrated with SysAid’s modules, so you can perform remote control sessions, view end user’s service history, and create new service requests from within a chat. All conversations are logged within the end user’s service history.

Calendar and Scheduling


Stay on top of all of your IT assignments, dates, and deadlines in one place. Calendar & Scheduling is integrated with the rest of SysAid so information you add to other modules is automatically added to your calendar.

Mobile Application

Mobile Application

Manage your help desk and assets anytime, anywhere! SysAid App is a mobile application for your iPhone, BlackBerry, Android, and Windows Phone 7 that allows you to respond to service requests and manage your assets from your mobile devices.

Free Support and Maintenance

Get a free maintenance account that entitles you to lifetime of unlimited upgrades to our new releases and bug fixes, free support from the SysAid team on the SysAid Community forum, as well as full access to participate in the SysAid Community and its forums. A free, lifetime offer that only requires you to sign up!

Download for Windows Download for Linux Get Free Trial