With up to 10 annual releases for the SysAid Cloud edition and 3 annual releases for the SysAid On-Premise edition, it's our mission to offer a product that's both innovative and stable. Our R&D team is Agile and provides a rigorous development process to ensure the quality of every release. A significant portion of SysAid's new features emerge directly from our dedicated Feature Request Forum within the SysAid Community.
When new features are released, you are free to enable them at your convenience. SysAid will continue to function as usual with or without these. For information on enabling features from previous releases, please see our online Help.
|11523||Brand new SysAid Patch Management is a highly customizable, comprehensive, and seamless solution for keeping your Windows-based servers and workstations up-to-date with the latest important security patches and software updates. Please note: Within the scope of Patch Management, we added certain Parameters to SysAid such as the Patch Approval category, the Patch Failure incident template, etc. for both new and upgraded users (see the Notes section below for upgrading requirements for this feature).||Asset Management|
|11953||Improved Email Integration Mechanism||Email Integration|
Users now have access to new features brought in from SysAid CSS :
#11002.1. A new checkbox was added to admin permissions: “Manage end users and companies”.
#11002.2. Guest mode - A new checkbox in EUP Settings: Enable End User Portal without login + A new option : “Enable FAQ without login”
#11002.3. CMDB – New CI types – Users , Companies
#11002.4 The CMDB controls are available for Admins , End users and companies
#11002.5. A new ability to send message to any e-mail address even if it is not a registered user. can be found under Ldap integration settings (License based)
|14073||New menu now supports lower resolution screens||General|
|13522||A notification is now sent to administrators when an action-item is reassigned to them.||Settings|
|13525||Users can now set reminders to alert them of an expiration date for a knowledge base article.||Service Desk|
|5792||Control what status to set for Closed SR-s that receive E-mail responses from users, allowing you to prevent tickets from reopening||Service Desk|
|9197||Setup business rules on incoming emails - Parse the Subject / Body / Sender of incoming emails and set field values in the SR based on rules you setup||Service Desk|
|9603||The End User now has the option to reopen a closed SR - Via End User Portal or Via link in the email notification||Service Desk|
|12418||You can now convert Incidents to Requests and vice versa. Make sure this is enabled under Service Desk - General Settings (There is a new checkbox : Allow changing the SR-Type of Incidents to Requests and vice versa)||Service Desk|
To use SysAid Patch Management capabilities, you must upgrade your SysAid Server, RDS nodes, and SysAid agents to version 14.1. See the SysAid Upgrade Guide for more details.