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With SysAid Professional Services, our team of experts ensures that you make the most of SysAid Service Desk by helping you achieve your IT goals and getting you up and running as soon as possible.
SysAid Professional Services team takes a personal approach to consulting and implementation by working with you to: identify your specific business needs, tailor the system to suit those needs, and execute the plan from start to finish.
|Recommended for Pro Edition users||Recommended for MSP Edition users and Cloud-based users||Recommended for Enterprise Edition users||Recommended for Enterprise Edition users with additional customization needs|
|Kick-Start CourseThis course covers the basic steps for getting your SysAid Help Desk started.||Online||Online||Online||Online|
|Consultation TimeThe total amount of time one-on-one with a SysAid Professional Services consultant.||4 hours||8 hours||16 hours||60 hours|
|Kick-Off MeetingThe meeting serves as an company introduction to the SysAid Professional Services consultant, who will assess your specific business needs and requirements.|
|Building of Implementation PlanA Professional Services consultant will get SysAid up and running, and create a step-by-step plan on how to maximize SysAid.|
|Email, LDAP, User ManagementTechnical integration and set-up of these key SysAid features.|
|Service Desk, Asset ManagementBest practices and implementation management to get these essential SysAid features up and running.||(Choose one)|
|SLASetting up your Service Level Agreements (SLA) and teaching your IT team best practices for this SysAid feature.|
|ReportsIntroducing all of SysAid’s reporting capabilities to analyze your inventory and performance.|
|ITIL PackageCovers Incident, Request, Change, and Problem Management. We will set up these process workflows for your company.|
|Wild Card - Special ProjectsSpecial Projects: Based on your IT needs and requirements, we can help you plan a unique project, define issues, priorities, tasks, and phases of the project, and assist you in the execution of the project from start to finish. We can also help you set up any additional SysAid modules.|
Have our SysAid experts come to your location and work with you face-to face. We will set up the solution, define your configurations, and build your settings based on your unique business requirements—all in person. SysAid experts will also help you develop long-term strategies to handle your daily tasks more effectively, and achieve your long-term goals.
*US + Canada, Australia, Asia - minimum 5 days. Europe - minimum of 3 days
Purchase 1 or more hours of Professional Services time, and talk to a SysAid expert according to the amount of time you need. Contact us at email@example.com or by calling 1-800-686-7047 for more information.