We are happy to offer the immediate availability of SysAid 6.5.08, a minor release that provides enhanced support for Macintosh as well as 30 minor bug fixes for the improved functionality of SysAid 6.5.

SysAid Support for Macintosh

FR#	Description
414	The Mac agent properly identifies the computer name in all cases.
2442	The Mac agent properly identifies the network devices in all cases.
4422	There are GUI corrections in the Asset page of a Mac machines: the storage is displayed properly.
4891	The new Mac agent now supports Mac OS Snow Leopard (10.6) and Mac OS Leopard (10.5)
4891	There is a different Mac agent to support previous versions of Mac OS 10.4.
4874	The SysAid Mac agent now supports the attachment of screenshots to submitted serviced requests from the End-User Portal.
4879	The Mac agent now properly identifies the logged in user.

Fixed Bugs for SysAid 6.5.08

Fix#	Description
4492	An error in Query that occurred when searching in chat sessions has been fixed.
3368	Leading space in company name when importing from LDAP are now suppressed properly in all cases.
4596	A Java script error related to the French Translation has been fixed.
4480	The Chat Console now properly identifies users that include the domain prefix.
4485	The button change near "Request User" in the service request form now also appears when the service request is opened from a chat session.
4498	The history button when adding a new automatic text message to the chat queue has been corrected.
4507	Special characters are properly handled in a chat session.
4542	An exception in the log that sometimes occurred when creating a CI in Oracle database has been fixed.
4548	An issue related to scheduled refresh from LDAP in the On Demand edition has been fixed.
4603	The Helpdesk list now refreshes properly when working with SSO and IE browser. (Ajax is disabled.)
4604	Remote control now works properly in the specific case when the agent is deployed using the network discovery tool and the settings weren't accessed and saved.
4618	In the Chat Console, when "Effects" is checked, the window now properly receives focus.
4628	The chat admin name appearance in additional character sets has been fixed.
4633	In the Chat Console, the admin dropdown properly opens in all cases.
4640	The supervised service request page from the End-User Portal is now presented properly in all cases.
4647	It is now possible to delete automatic texts from chat queues.
4650	The chat icon was added to the supervised service requests page in the End-User Portal.
4660	An issue related to multiple actions from the helpdesk list has been fixed.
4665	It is now possible to export the task list to a CSV file.
4677	A permission error related to reminders and Tasks and Project permission has been fixed.
4685	An issue related to displaying the historical chat session with certain character sets in Oracle has been fixed.
4699	In new installation, the Request user is now mandatory by default.
4712	The popup windows in the escalation rule definition now have a vertical scroll bar.
4719	The default status in the notification related to reminders is now set to status= NEW.
4733	An issue with the behavior of the new field "receive automatic email notification" in the "My Settings" screen has been fixed.
4791	In the IT Benchmark screen, the enabled/disable field is now saved properly.
3720	Toshiba has been added to "know trusted brands" when determining a unique ID in the Asset Management module.
4639	An issue related to an exception when using SUN LDAP has been fixed.
4645	Scheduled Upgrade of agents works properly with SSO configured.
4525	Multiple issues related to the RTL display in the Chat Console have been fixed.

Upgrade to SysAid 6.5.08

Windows
Download the Windows upgrade for Full Edition
Download the Windows upgrade for Free Edition

Linux
Download the Linux upgrade for Full Edition
Download the Linux upgrade for Free Edition

Please note: During the upgrade process, your SysAid server will not be available. As part of your SysAid upgrade, we are also upgrading your database structure. The duration of downtime may be longer in the case of especially large databases, depending on the server configuration. During this process, you will see a progress indicator that shows you the status of the update.