| FR# | Description | Module/Tool | Online Aid |
| 5356 |
SysAid now records user login history. This history is available both by user and by asset, and can be searched. |
Asset Management |
|
| 7371 |
SNMP scans now support devices that have a MAC address with one digit in between the colons instead of two (e.g. 0:8:37 instead of 00:08:37). |
Asset Management |
|
| 7419 |
You can easily deploy the SysAid Agent to any/all assets that are imported to SysAid using WMI. |
Asset Management |
|
| 7664 |
Performance of the Online Users list has been improved. |
Asset Management |
|
| 5958 |
You can now use the OWA protocol for incoming e-mail integration and for syncing the SysAid calendar with your Outlook calendar. |
Calendar |
|
| 6711 |
SysAid calendar events now contain links to the relevant items. SR due dates and activities link to the relevant SR, and software support expiration dates link to the appropriate software product page. The link will be available in your Outlook calendar, as well. |
Calendar |
|
| 7070 |
There is now an option to display service request activities and due dates for SRs that are in a closed status class. |
Calendar |
|
| 6708 |
In the CI relations graph, you can now filter what relationships will be displayed. For example, only show items connected by the Contains Software relationship. |
CMDB |
|
| 6092 |
For adding custom fields, the field type number has been renamed integer to reflect that it will not hold a decimal point. There is also a new field type, float that does support use of a decimal point. |
Customization |
|
| 6586 |
Support for User name display method has been greatly expanded to the different lists and forms throughout SysAid. |
Customization |
|
| 7244 |
The My Settings page for admins and end users is now customizable. |
Customization |
|
| 7623 |
New SR fields added under Customize --> Entities now include Display in Mobile Form. This allows you to customize how these new fields look and behave when you open them in your mobile phone. (Enterprise Edition only) |
Customization |
|
| 7838 |
The maximum possible number of items in a dropdown menu has been increased from 50 to 100. |
Customization |
|
| 7955 |
Default Username Display Method for new installations is now 'First and Last name.' |
Customization |
|
| 7673 |
End User Self Service has been renamed End User FAQ. |
End User Portal |
|
| 313 |
You can now adjust the column width in lists throughout SysAid. |
General |
|
| 4124 |
The search bar has been added to many additional list pages in SysAid, such as the list of catalog items. For pages that already had the search bar, additional fields are now included in the search results. |
General |
|
| 6783 |
The search mechanism for the Help Desk and Asset lists has been removed. |
General |
|
| 7448 |
E-mails sent from SysAid Admins from within SysAid may now be sent using rich text format. |
General |
|
| 7710 |
Predefined list views can no longer be deleted. |
General |
|
| 665 |
There is now a rich text editor for sending e-mails from within SysAid. |
GUI |
|
| 6618 |
There is a new field called Escalation Level that records the escalation level of a service request, from 0 (not escalated) to 20. The existing field Escalation has been renamed Is Escalated, and contains either yes or no, depending upon whether or not the SR is escalated. |
Helpdesk |
|
| 4924 |
The installer now asks you what language you would like as the default language for SysAid. |
Installation |
|
| 7831 |
When integrating with MS SQL, SysAid now uses the latest driver version. |
Installation |
|
| 7631 |
You can now tell SysAid not to disable users who were not reimported after an LDAP refresh. This is useful if you build a filter that, for example, imports only users that have been updated in the last week. |
Integration |
|
| 6624 |
There is a new measurement in IT Benchmark - Assets to Admin ratio. |
IT Benchmark |
|
| 6678 |
The filters now indicate whether they apply to the ratio numerator, denominator, or both. |
IT Benchmark |
|
| 6509 |
The Knowledge Base now indicates how many times each article is viewed. There are two counters: one for end users and one for administrators. |
Knowledgebase |
|
| 5993 |
Version 2.0 of the iPhone mobile app is now available, and includes push notification, allowing you to receive immediate notifications on your iPhone regarding your tickets. |
Mobile App |
|
| 6116 |
Accessing the login page from a mobile device now automatically redirects the user to the mobile-specific pages of SysAid IT. |
Mobile App |
|
| 6570 |
Custom fields that you've added to SysAid can now be added to the Mobile Form page, making the fields viewable in a service request when accessed via a mobile phone. |
Mobile App |
|
| 7425 |
The SysAid Mobile App now allows you to perform a remote control session. |
Mobile App |
|
| 5995 |
SysAid now offers a new module, Password Services. This module includes two wizards: the Reset Password Wizard, which allows users to reset their own password if they've forgotten it, and the Unlock Account Wizard, which allows users to unlock their account if it's become locked for any reason. |
Password Services |
|
| 7243 |
The new Password Services module comes with a selection of prewritten reports. |
Password Services |
|
| 7235 |
The Help Desk list has been optimized to improve performance. |
Performance |
|
| 6753 |
List views can now be restricted for specific administrator groups. (Enterprise Edition only) |
Permissions |
|
| 7711 |
Predefined list views are now selectable only by administrators with the SysAid Administrator privilege. |
Permissions |
|
| 7177 |
There is now a visual display of the connection process when initiating a remote control session. |
Remote Control |
|
| 7305 |
There is improved support for remote control to locked computers. |
Remote Control |
|
| 7610 |
You can now launch a remote control session from within your browser window; no need to use the admin tools. Your browser must support HTML 5 in order to do this. |
Remote Control |
|
| 7611 |
SysAid now includes a gateway for remote control to simplify communication with devices behind a NAT/firewall and improve security by managing the session. |
Remote Control |
|
| 7614 |
Performance improvements help speed up the establishment of the remote control session. |
Remote Control |
|
| 7810 |
When performing a remote control session on a computer that is already being controlled remotely, SysAid can now connect to the remote session. |
Remote Control |
|
| 4667 |
SysAid now supports a newer version of iReport (3.7.6) for creating customized reports using the Manager Dashboard. |
Reports |
|
| 6755 |
There is a new report that shows the top 5 most viewed Knowledge Base items. |
Reports |
|
| 5294 |
SysAid now includes a new field, Request user's manager. This field is defined in User Management, and is automatically populated based on the users' details. |
Service Desk |
|
| 6045 |
Measurements can now be defined to include all agreements. |
SLA/SLM |
|
| 7161 |
The SysAid API now grants access to two additional tables: the COMPUTER_ATTRIBUTE table for hardware information and the COMPUTER_LIST table for software information. |
SysAid API |
|
| 1799 |
The audit log now records any time a task or project is deleted (purged). |
Tasks & Projects |
|
| 6724 |
All module-specific settings are now found in the menu for that module instead of under Preferences. |
Usability |
|
| 7092 |
The UI for the Help Desk and has been redesigned and contain several improvements. |
Usability |
|
| 7109 |
You can now filter the Help Desk and Asset Lists by clicking on the column headers. The new functionality also allows you to filter by more than one value. |
Usability |
|
| 7111 |
Within the Service Request form, the functionality of list fields, such as Status, Request user, Priority and others, have been greatly enhanced - including search within the drop-down menu. |
Usability |
|
| 7115 |
Selecting service requests from the Help Desk list now opens a new actions menu with an option for viewing and navigating the selected SRs. |
Usability |
|
| 7717 |
The user interface for the Assets List has been redesigned with many improvements. |
Usability |
|
| 1443 |
Upon finishing installation/upgrade of SysAid, the WMI wizard is launched and will suggest that you perform a network scan, which will identify your assets using WMI. |
WMI |
|
| 5959 |
SysAid Network Discovery now supports WMI for scanning your network and collecting asset information, using a new wizard. |
WMI |
|
| 7394 |
SysAid now supports WMI for discovery and import of assets. |
WMI |
|
