SysAid Release 8.1

We are happy to announce the immediate availability of SysAid 8.1, a minor release that includes a new wizard for using Password Services from your mobile device, several performance improvements, and bug fixes for the improved functionality of SysAid 8.0.

For an overview of what SysAid 8.0 has to offer, please read the SysAid 8.0 Release Notes.

SysAid 8.1 Fixed Bugs

Fix#	Bug Description	Module/Tool
6601	When upgrading the Agent, all relevant services are now stopped so that the Agent can be properly upgraded.	Agent
6828	Fixed an issue with the functionality of the Desktop Agent shortcut that could occur if the users folder (which contains the desktop) was not located on drive C:\.	Agent
8312	When upgrading the Agent, the hotkey setting is now saved.	Agent
8517	Enhanced performance of the SysAid Agent on Windows startup.	Agent
5835	When undeploying the SysAid Agent using Network Discovery, all directories are now properly removed.	Asset Management
7130	Fixed an issue that could occasionally occur during agent deployment where assets would be imported without a computer name.	Asset Management
8077	Fixed a rare issue that could lead to a blank page after saving a new software product.	Asset Management
8121	Fixed an issue that could occasionally occur when upgrading the Agent from the Upgrade Agents tab.	Asset Management
8287	Fixed an issue that could occasionally occur when updating the Company Serial or External Serial fields on the Maintenance tab on the asset form.	Asset Management
8382	Improved the speed of the network scan performed by the WMI Wizard.	Asset Management
8477	Fixed an issue that could prevent you from viewing asset history revisions that were created in version 7.5 and earlier when using version 8.0.	Asset Management
8503	Assets imported from a WMI quick scan now always import the hostname.	Asset Management
8549	When searching the asset list, SysAid now searches in the Owner field as well.	Asset Management
8553	You can now use the Remote Discovery Service to deploy the Agent onto the same computer that RDS is installed on.	Asset Management
8598	SysAid now correctly identifies if Service Pack 1 has been installed on Windows 7.	Asset Management
8653	Fixed an issue that could cause the Agent to return a meaningless value for the SMBiosVendor and SMBiosDate fields.	Asset Management
8590	When initiating a chat with an end user, the chat confirmation window now includes the administrator's name.	Chat
8183	The upper menu bar icons on the CI form now display correctly in Firefox.	CMDB
8246	You can now have more than 100 CI relations for a single item when using an Oracle DB.	CMDB
8568	You can now search the CI list by owner.	CMDB
8202	E-mail content type is no longer reset to plain text after upgrading SysAid.	Customization
8558	You can now properly search lists by values contained in custom text fields that you've added to SysAid.	Customization
7236	When inputting deployment credentials, the password field can now contain more than 16 characters.	Deployment Tool
8285	Changes made to the RC confirmation message are now saved when you close and reopen the deployment tools.	Deployment Tool
8399	Fixed a security issue with the deployment tool.	Deployment Tool
7881	Fixed some display issues in Firefox 4.	General
8131	Fixed a display issue with several of the list pages where the GUI would not display properly after resizing the screen.	General
8489	SysAid now responds correctly when sending e-mails to disabled users.	General
8495	The reset password mechanism accessed from the "Forgot your password?" link on the login page now correctly resets a user's password.	General
7968	You can now remove the CC field from the SR form.	Help Desk
8181	Added the Owner field in the select CI screen that appears when attaching a Main CI to a service request.	Help Desk
8555	If you accidentally add a corrupt filter to the Help Desk list causing the list not to display, you can now easily restore your previous view.	Help Desk
8583	Fixed a problem that could occur when routing a service request that was created from incoming e-mail integration if the routing rule routes to a category with no sub category.	Help Desk
8379	Fixed an issue where the main administrator permissions could be removed if SysAid was integrated with LDAP during installation.	Installation
8619	Refresh from LDAP performance has been improved in cases where the LDAP includes a large number of users (30,000+).	Integration
8100	Fixed a display issue on the CMDB action item for an advanced ITIL change that caused the CI Relations Graph to display improperly.	ITIL
8554	Fixed a display resize issue that could occur when using SysAid from a smartphone browser.	Mobile
8635	You can now filter the Help Desk list according to admins with a "\" in their name (e.g. users imported from LDAP with a full domain).	Mobile App
8647	The Remote Control section of the Asset Details page now displays properly in the Mobile App when the SysAid Server is installed on a Linux-based machine.	Mobile App
7635	Fixed an error message that appears when attempting to use Password Services without an SSL connection to LDAP.	Password Services
8062	The new Password Services module comes with a selection of prewritten reports.	Password Services
8135	For using the Password Self Service Wizard, LDAP usernames are no longer case sensitive when using a Derby Database.	Password Services
8197	When switching two mandatory security questions with two new questions, the old questions no longer appear.	Password Services
8227	Fixed a text duplication issue in step 1 of the User Self Service Wizard.	Password Services
8233	Fixed an issue that could prevent a user from resetting their password if they were imported into SysAid from a secondary LDAP.	Password Services
8237	Fixed the issue with Password Services, where users would receive a failure message but still receive a new password by e-mail or SMS.	Password Services
8241	When using the Password Self Service Wizard in Linux, the CAPTCHA image now displays correctly.	Password Services
8242	All of the icons now display correctly when using the Password Self Service Wizard.	Password Services
8317	Fixed a display issue that appears when using Password Services in certain non-English languages.	Password Services
8476	Fixed an error that could occur if saving Password Services settings with invalid values.	Password Services
8518	Users who are unsuccessful in answering their security questions in the specified number of times are now correctly blocked out of the system for the specified duration.	Password Services
8543	Answers to security questions entered by end users while using Password Services now appear in password type.	Password Services
8548	Fixed an issue where the "User is not locked" message could appear after successfully unlocking a user account when LDAP policy was configured in a particular way.	Password Services
8559	Fixed the error messages that appear after entering the wrong answers to security questions and incorrectly filling out the CAPTCHA.	Password Services
8649	Fixed the error message that appears in the Password Self Service Wizard after unsuccessfully answering security questions when LDAP is configured without SSL.	Password Services
5663	Fixed a case where the remote control confirmation message could take a long time to appear.	Remote Control
8546	Remote control with RCG now works properly when the SysAid Server is installed on Linux.	Remote Control
8493	When running reports on CIs, the Owner field now displays the correct owner.	Reporting
8114	Fixed a number of display issues that could occur when using Chrome.	Usability
8688	The new dropdown lists now work properly even when typing into them very quickly.	Usability
8325	Making an admin a SysAid Administrator no longer disables the "Restrict access for [the following pages]" checkbox.	User Management
8457	New end users now receive the correct automatic e-mail notification.	User Management

Fixed Bugs for SysAid 8.1.02

Fix#	Bug Description	Module/Tool
8798	Fixed an issue that occurred with some MSSQL databases causing the search functionality not to work.	General

Fixed Bugs for SysAid 8.1.03

Fix#	Bug Description	Module/Tool
8853	Fixed an issue that could prevent a successful network scan from certain operating system configurations.	Agent
8804	SysAid end user not imported from LDAP are no longer affected after refreshing the end user list from LDAP.	Integration
8916	Password services now works correctly even if the LDAP user that was used for integration is not part of one of the OUs that appears under LDAP integration in SysAid.	Password Services
8885	Fixed an issue that could prevent RC from working properly after upgrading a SysAid Agent from version 7.5 to version 8.1 under network discovery->update agent version.	Remote Control
8860	If you have performed a search on the SR list, export to Excel/PDF now only exports those records returned by the search.	Service Desk
8918	When using the advanced search to add users to the CC field on the SR form, you can now select users from multiple pages.	Service Desk
8917	You can now upgrade directly from version 7.5 of SysAid to version 8.1.	Upgrade problems