SysAid Release 8.5

We are happy to announce the availability of SysAid 8.5

SysAid 8.5 improves and enriches your day-to-day IT management experience, and creates a comfort zone for your end users. We're delivering: more mobile opportunities, new functionalities to bring your IT service to the next level, more resources leading to end-user satisfaction, overall enhancements to the user interface, and more...IT's just gotten even better with SysAid 8.5!

For an overview of what SysAid 8.5 has to offer, check out the SysAid 8.5 Presentation | PDF version.

FR#	Module/Tool	Description	Online Aid
7090	Agent	The SysAid Agent now supports Windows 2008 core R2.
9224	API	There is a new SysAid API Object: SRActivity.
6267	Asset Management	There is a new page for the Asset Management module: the Asset Management Dashboard. The Asset Management Dashboard offers a comprehensive overview of your asset inventory.
6853	Asset Management	Asset Availability: You can now see uptime for each asset that has the SysAid Agent installed.
8849	Asset Management	The SysAid network discovery tools can now scan for devices not assigned to a domain.
8850	Asset Management	When performing network discovery and agent deployment by IP range, there is now a "Quick" option that can significantly increase the speed of the network scan or deployment.
9230	Asset Management	A new asset type has been added under Asset Settings: Tablet.
7891	Customization	Fixed the behavior of the "Return to Default" button for customizing list views.
9123	Customization	You can now customize the Asset, End User, and Company forms for the Mobile App. This can be done using the hidden Mobile tab on the respective entity's form page.
3939	General	The spell checker is no longer supported and has been removed from the upper menu bar in pages throughout SysAid.
6686	General	SysAid now includes a link that allows you to download all SysAid log files. These log files can then be sent to SysAid Support in the case of any technical issue.
8313	General	If you have a form open in SysAid (e.g. SR form), your connection to the SysAid Server will no longer time out.
8342	General	Several improvements have been made to the SysAid On-Demand environment to improve the user experience.
2680	Help Desk	Priority Matrix: SysAid can now calculate the priority of a service request based upon the urgency and the impact of the service request.
7519	Help Desk	There are two new notification options in escalation rules: "Notify the service request's responsible admin" and "Notify the assigned admin group".
8348	Help Desk	The service request form now includes an option to add a checkbox that allows you to save the service request without sending automatic notifications to the request user.
8535	Help Desk	Administrators can now create a filter specifying which automatic service request e-mails they receive.
8721	Infrastructure	The SysAid Agent for Mac can now be deployed from the Network Discovery section of SysAid.
8722	Infrastructure	The SysAid Agent for Linux can now be deployed from the Network Discovery section of SysAid.
8560	Installation	SysAid now has an edition that's optimized for 64-bit machines.
8579	Installation	SysAid now installs with Tomcat version 7.
8048	Integration	The way LDAP users are created and managed in SysAid has been greatly enhanced.
8323	Integration	SysAid On-Demand users can now enable Single Sign On for their users.
8059	IT Benchmark	The sample screenshot for IT Benchmark has been updated to include all of the new measurements.
8938	ITIL	Change Manager permissions have been extended to include all aspects of Change Management and Problem Management.
7242	Knowledge Base	The SysAid Knowledge Base interface has been redesigned to make it easier to both record and find relevant information.
8344	Mobile Application	The User list and form is now available in the SysAid Mobile App.
8345	Mobile Application	The Company list and form is now available in the SysAid Mobile App.
8360	Mobile Application	There is a new, improved UI for lists and forms in the Mobile App.
8361	Mobile Application	The SysAid Mobile App now allows you to view the message log for service requests.
8365	Mobile Application	There is now a mobile version of the End-User Portal.
8696	Mobile Application	The menu bar on the Mobile App has been improved.
7990	Monitoring	SysAid now includes an Event Manager to help you easily track all of your monitoring configurations and alerts.
8375	Monitoring	SysAid Monitoring now includes several predefined monitoring rules for monitoring ports (e.g. port 25 for SMTP) and for monitoring Windows services (e.g. DHCP server).
8353	MSP	Users from different companies can now see different logos when they log into the End-User Portal.
5887	Online Aid	SysAid Online Aid now has a print function.
9245	Online Aid	The SysAid Online Aid now has back/forward buttons for ease of navigation.
8637	Password Services	End users can now access Password Services from the Windows login screen.
6007	Remote Control	When performing a remote control session, you can now switch users on the remotely controlled machine.
8369	Remote Control	There is a new module in SysAid, called My Desktop. This module allows end users to access their desktops remotely from any device that includes a web browser.
8628	Reports	There is a new report that shows the availability (uptime vs. downtime) of assets.
6374	SLA\SLM	SLA Measurements now show timer values in minutes.
8948	Transalation	Customizable lists in SysAid can now be translated to any language.
4266	Usability	After creating a new list view, the new view is automatically selected.
8214	Usability	The CMDB CI list has been redesigned using the new UI.
8231	Usability	The CMDB CI Type list has been redesigned using the new UI.
8235	Usability	The CMDB CI Templates list has been redesigned using the new UI.
8240	Usability	The CMDB CI Relations Type list has been redesigned using the new UI.
8277	Usability	The Admin Manager list has been redesigned using the new UI.
8278	Usability	The End-User Manager list has been redesigned using the new UI.
8283	Usability	The User Groups list has been redesigned using the new UI.
8284	Usability	The Company list has been redesigned using the new UI.
8330	Usability	You can now show/hide selected fields in the SR list without having to change views or customize the list.
8351	Usability	Additional dropdown lists on SysAid forms have been converted to the new format.
8533	Usability	Improvements have been made to the UI for the asset list.
8565	Usability	You can now have more than one tab open in your web browser that has an advanced dropdown list in it.
8642	Usability	The View Your Service History list on the End-User Portal has been redesigned using the new UI.
8658	Usability	The Change Request Actions list on the End-User Portal has been redesigned using the new UI.
9168	Usability	Additional filters have been added to various list pages throughout SysAid.
8652	User Management	The User Management menu items have been moved from under Preferences to the main menu.
8682	User Management	The "turn end users into administrators" functionality has been moved from the Admin Manager to the End User Manager.
7721	WMI	You can now select a SysAid Remote Discovery Service to perform a WMI scan when using the WMI Wizard.

Read the bugs fixes

Get the Latest SysAid Release and Updates

Note: SysAid Release 7.5 or higher is needed in order to upgrade to SysAid 8.5. If you're using an edition of SysAid you purchased before the release of SysAid 7.0 called Pro Plus, go ahead and use the Pro Edition Upgrade link to get started with SysAid 8.5.