Release: SysAid 9
Release Summary:
The biggest highlight of SysAid 9 is the new SysAid Mobile Device Management (MDM) capabilities, which let admins control all mobile devices as assets, and is integrated right into Asset Management. SysAid 9 also delivers the top 2 customer requests: a new UI design for the Knowledge Base, and dual screen Remote Control. SysAid’s ITIL is officially certified by world renowned Pink Elephant and holds a PinkVERIFY™ v3.1 certification.
Release: SysAid 9
Release Summary:
The biggest highlight of SysAid 9 is the new SysAid Mobile Device Management (MDM) capabilities, which let admins control all mobile devices as assets, and is integrated right into Asset Management. SysAid 9 also delivers the top 2 customer requests: a new UI design for the Knowledge Base, and dual screen Remote Control. SysAid’s ITIL is officially certified by world renowned Pink Elephant and holds a PinkVERIFY™ v3.1 certification.
Date Released: October 28th, 2012
Date Released: Cloud users were automatically upgraded on October 28th, 2012.
What's New in SysAid 9:
- SysAid MDM (Mobile Device Management) capabilities lets admins manage and secure mobile devices as assets
- Pink Elephant certifies our ITIL compatibility with a PinkVERIFY™ v3.1 certification
- Dual screen Remote Control that displays both your users' screens on your local screen
- SysAid Agent compatible with Windows 8
- Knowledge Base has a new UI design and features based on customer requests!
What's New in SysAid 9:
- SysAid MDM (Mobile Device Management) capabilities lets admins manage and secure mobile devices as assets
- Pink Elephant certifies our ITIL compatibility with a PinkVERIFY™ v3.1 certification
- Dual screen Remote Control that displays both your users' screens on your local screen
- SysAid Agent compatible with Windows 8
- Knowledge Base has a new UI design and features based on customer requests!
Upgrade Instructions: See below for In-House upgrade instructions.
Upgrade Instructions: Cloud users were automatically upgraded on October 28th, 2012.
In-House Upgrade Instructions
*Cloud users are upgraded automatically
Windows Downloads:
- Pro/Enterprise Edition Upgrade (32 bit | 64 bit *)
- Free Edition Upgrade
* This file can only be used if your initial SysAid installation was 64 bit. If you are not sure, you can try installing the 64 bit file, and you will be prompted if it is incorrect. In that case, simply install the 32 bit file.
Linux Downloads:
* SysAid Release 9.0 and higher for Linux/Unix/Mac requires SUN Java 1.7 or above and Tomcat 7 to be installed on the SysAid Server
Read instructions on how to upgrade to SysAid 9.0
Note: SysAid Release 7.5 or higher is needed in order to upgrade to SysAid 9.0. To start using SysAid MDM capabilities, you must be running Tomcat 7 or above. If you're using the Pro Plus Edition of SysAid, go ahead and use the Pro Edition Upgrade link to get started with SysAid 9.0.
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