Remote Control Help Desk: Securely Resolve User Problems!

With SysAid's web-based Remote Control, you can resolve user problems on the go – anytime, anywhere – directly from your browser!

• Remotely share screens with your end users from within any browser window that supports HTML5, with zero configurations
• Use the firewall-friendly SysAid RCG (Remote Control Gateway) to remote control, or choose to connect via the peer-to-peer method
• Manage remote control sessions encrypted with SSL to ensure security
• Full control and audit of remote control sessions for advanced accessibility
• Dual screen Remote Control to display both your users' screens side by side on your local screen

View and control remote machines to improve response time, increase your productivity, and reduce service expenses – with absolutely zero configurations necessary!

Resolve User Problems From Your Mobile

SysAid provides you with simple, no-configurations-necessary options for performing remote control sessions from all your mobile devices that support HTML5. Take SysAid Remote Control with you wherever you go!

• Choose to work with the SysAid Help Desk App on your iPhone, BlackBerry, and Android (see the Mobile Application feature page for more details)
• Or, opt to connect from your favorite tablet, such as iPad or Xoom

Without having to configure Admin Tools or anything else, you and your end users can connect to the same server quickly and securely. SysAid grants you the freedom of choice to use the device YOU want without compromising your efficiency.

Save Time and Increase Productivity

• Use your mouse and keyboard or just your fingertips (with today's touch technology!) to remotely control another PC
• Perform remote control sessions with end-users in other locations
• Access computers even if they’ve been locked by the end user

Optimize Your Speed and Performance

SysAid Remote Control automatically chooses from multiple compression methods to ensure that your connection is both high-quality and fast even when working from remote locations.

Maintain Privacy and Security

Your security is SysAid’s top priority, so every remote session is supported by “single click” mode technology. All remote control sessions are initiated by the Agent and you can configure the system so that only the end user can agree to remote access of their computer.

• Built-in authentication methods protect against attacks
• Encryption of all communications between the host and local connection
• No open ports on the end user side required
• All remote control sessions are logged in the asset activity log for auditing
• Manage the permissions of administrators who can perform a remote control from within SysAid

Dual Screen Remote Control for a More Complete RC Experience

SysAid provides dual-screen remote control capabilities that allow you to display both of your users' screens side by side on your local screen. Dual-screen remote control supports both Peer to Peer (VNC) and HTML 5 remote control methods.

Improve Support and End-User Satisfaction

• Minimize your end-user’s downtime by seeing and understanding their problems more quickly
• Share the screen with your end users, see what they’re seeing, and walk them through resolution procedures
• Show them how to resolve issues themselves

Integrated, Inter-Modular Approach

You don’t have to start up a separate tool or access the exact asset information in order to connect to a remote computer. SysAid Remote Control is fully integrated with the rest of SysAid, so you can easily initiate a remote session from within a service request, the asset’s information page, chat conversation, or the Online Users list.

Supported Operating Systems

Performing SysAid Remote Control sessions is possible from any device supporting HTML5 (both mobile and stationary) to any remote machine that runs on one of the following Windows operating systems:

• Windows XP
• Windows Vista
• Windows 7
• Windows Server 2003
• Windows Server 2008