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With SysAid's web-based Remote Control, you can resolve user problems on the go – anytime, anywhere – directly from your browser!
View and control remote machines to improve response time, increase your productivity, and reduce service expenses – with absolutely zero configurations necessary!
SysAid provides you with simple, no-configurations-necessary options for performing remote control sessions from all your mobile devices that support HTML5. Take SysAid Remote Control with you wherever you go!
Without having to configure Admin Tools or anything else, you and your end users can connect to the same server quickly and securely. SysAid grants you the freedom of choice to use the device YOU want without compromising your efficiency.
SysAid Remote Control automatically chooses from multiple compression methods to ensure that your connection is both high-quality and fast even when working from remote locations.
Your security is SysAid’s top priority, so every remote session is supported by “single click” mode technology. All remote control sessions are initiated by the Agent and you can configure the system so that only the end user can agree to remote access of their computer.
SysAid provides dual-screen remote control capabilities that allow you to display both of your users' screens side by side on your local screen. Dual-screen remote control supports both Peer to Peer (VNC) and HTML 5 remote control methods.
You don’t have to start up a separate tool or access the exact asset information in order to connect to a remote computer. SysAid Remote Control is fully integrated with the rest of SysAid, so you can easily initiate a remote session from within a service request, the asset’s information page, chat conversation, or the Online Users list.
Performing SysAid Remote Control sessions is possible from any device supporting HTML5 (both mobile and stationary) to any remote machine that runs on one of the following Windows operating systems: