SysAid Certification Program

The fastest, least expensive way to improve your IT performance is to learn new methods to maximize SysAid. In the SysAid Certification program, you’ll learn SysAid best practices from the technical experts that developed SysAid and gain an extensive knowledge base to help you increase your efficiency and cut costs!

The SysAid Certification Program is carefully designed to help you discover exactly what you need to do in order to get more out of SysAid. You'll learn new methods, techniques, and real-life examples, and get personalized feedback after every session from our instructors. As a SysAid-certified participant, your expertise will enable you to maximize SysAid and achieve truly superior results! More information about the next SysAid Certification Program will be posted soon - stay tuned! If you have any questions, feel free to contact us.

 

Program Agenda:

     
  1. Milestones for Successful Implementation
    Tech talk: learn all about the SysAid agent, deployment methods, remote control, LDAP integration, and much more.
  2. Improving Service Quality
    Learn how to improve service quality to raise customer satisfaction, increase efficiency, and reduce your workload.
  3. Measurement Methods
    Find out how SysAid measurement tools can help you accurately identify the strengths and weaknesses of your IT performance.
  4. SysAid IT Toolbox
    Discover how you can better control your network assets, increase availability, track software licenses, and much more.
  5. Customization
    Learn how to make SysAid your own! Customize texts, list views, and form designs, as well as custom fields, notifications, and the End-User Portal.
  6. ITIL CMDB
    Understand how you can implement effective configuration management to better track your network elements and predict the business impact of changes.
  7. ITIL Best Practices
    Learn how to implement ITIL Change Management, ITIL Problem Management, and SLA Management according to industry best practices.
  8. Maintenance and Troubleshooting Strategies
    Learn proven techniques for diagnosis, resolution of mishaps, and preparation for disaster recovery.
[/resources/training/certification]