Sarah Lahav

VP Customer Relations

SysAid Technologies' first employee, Sarah has remained the vital link between SysAid Technologies and its customers since 2003. As the Head of SysAid's dynamic Customer Service and Support Team, she oversees all first-level customer support functions, including technical support, general queries, payments, and the SysAid IT Community Forum.

Sarah is also developing and leading SysAid's Certification Training program, advancing new syllabus content, teaching methods, and training technology. With first-hand experience of SysAid Technologies products in the service desk environment, she is a key source of input for SysAid Technologies design and development phases, and continues to champion the voice of the customer to this day.

Previously, Sarah was the Customer Project Manager at 4Log, where she managed the implementation of new warehouse and logistics systems, and the provision of on-site technical and customer support.

Sarah holds a BSc in Industrial Engineering, specializing in Information Technology from the Open University in Israel. She also claims to be very close to Wii expert status with the help of her two small children.