Customer Service Software: Deliver Outstanding Support with SysAid CSS Helpdesk

SysAid CSS Helpdesk software empowers organizations with feature-rich support tools designed for customer service departments. With SysAid CSS Helpdesk, you can manage and track service requests more efficiently over email, live chat, and phone – in the office, or on the go using SysAid CSS Mobile App!

Designed with a powerful Helpdesk, SysAid CSS provides comprehensive ticket management tools, advanced customization and integration, mobile apps, and an ease-of-use experience, ensuring you meet all of your customer service demands.

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Core Features Available

Helpdesk

Manage your service requests and automatically route, categorize, filter, and prioritize them. Use comprehensive reporting tools to keep organized.

Ticket Management
SLA Management
Reports & Analysis

Knowledge Base
Calendar
Process Management

Self-Service

Give customers 24/7 support in the Self Service Portal by allowing them to submit and track service requests, find solutions in the FAQ, initiate chats, and view events.

Self Service Portal
Live Chat

Calendar
FAQ

Customization & Integration

Control the look and feel of custom fields with our branding capabilities. Use our powerful API to integrate SysAid CSS with third-party applications, so SysAid CSS can fit right into your existing workflows.