Projects & Tasks
With SysAid Tasks & Projects, you can create projects and schedule and assign the specific tasks to users with deadlines for completion.
Schedule Corresponding Tasks
See the Business Impact of Every Task
The Tasks & Projects module is fully integrated with the CMDB, so you can evaluate the business impact of every task you schedule. For example, if you need to take down a server, you can add the server as a Configuration Item to your task and view the relationships it has with the other elements in your network. If the server is offline, who and what will it impact? This will help you schedule the task for a time when it will have minimal effect on the operations of your organization.
Create Recurring Assignments
While much of your IT work involves dealing with the new and dynamic situations that arise every day, there are always assignments that recur on a regular basis. Tasks & Projects allows you to create recurring tasks on a weekly or monthly basis that will send you notifications via service record, email, or SMS text message. That way, you won’t miss routine maintenance work.
Easily manage all of the tasks that your IT department is working on for multiple projects. The task list shows you the project each task belongs to as well as its category, status, start time, end time, estimated completion time, and progress percentage. Access the activity log for every task to see which actions have been taken, and view detailed Gantt charts that show all of the tasks and their progress grouped per category.