I am using the messages tab inside each incident. I am not receiving any kind of notification when a user response to my initial message. Is there a setting I could check to make sure I am getting notified?
Can you clarify your change from Jose's initial description? He appears to not receive the notification. I assume you don't receive one either?
Does it only occur with the initial reply by the user, or for subsequent ones as well? Are any notifications sent at all?
This message was edited 1 time. Last update was at Aug. 11, 2017 09:30 AM
RBS Co wrote:I am having this issue as well. Everything seems to be setup correctly but when an end-user responds to RBSHelpDesk@richards-supply.com the incoming email is not added to the existing service record.
Any help would be great, thank you!
This message was edited 1 time. Last update was at Aug. 11, 2017 12:55 PM