SysAid Third-Party Integrations

 
Author
Message
SysAid Community Manager Product Team
4492
 
I understand you're running the Pro edition. Unfortunately, third-party integrations are only compatible with SysAid Full and Enterprise (ITSM and ITSM Enterprise), as well as Education Enterprise and MSP editions. If you're interested in third-party integration support, please contact your account manager to discuss your options.

Thanks,
Danny
SysAider
3
 
Thanks, I will look into the different version you offer.
SysAider
27
 
Tsahibg, has there been any development on the SLACK integration?

tsahibg wrote:
DWoeber wrote:Has there been an app created for SLACK? We'd love to see the integration!


Hi, we are planning to release a Slack 3rd party add on. What sort of functionality would you expect of a Slack add on?
Super SysAider
93
 
I'm also wondering if a fix was done for the Dell integration following the post made in early june here. It's been 3 months, is it working now ?
SysAid VP Product
1166
 
An update on the Dell Warranty integration:
We have been able to enable this add on by utilizing an API Dell have provided for warranty lookup based on serial numbers.
Recently Dell have shutdown this method and that is the reason the add on stopped pulling warranty information.

We have been in contact with Dell regarding an alternative API / method and we were told that they have changed the way they work, and effective immediately - they do not allow us as a software vendor to perform this task.

The alternative suggested by them was for each customer to fill out a form and get an API key and then utilize it to pull warranty information - we are looking into this option - but it looks like a complex procedure
I will update once we have other news
SAP
SysAider
1
 
Hello,
is posible to integrate SAP Solution Manager 7.1/7.2 IT Service Manager with Sysaid ITSM?????????

We are using both tools and we want to integrate because we duplicate information.

regards.
Solution Manager Consultan Guillermo Romero
SysAid VP Product
1166
 
I would suggest you approach this is a Professional services project and utilize our API and checkout what SAP solution manager has to offer in the API area.
All depending on the specific integration you have in mind.
SysAider
6
 
I would like to find out more information on integrating JIRA with Sysaid. How do i do this?


SysAid Community Manager Product Team
4492
 
Hi esears1,

Setting up an integration with Jira, will require the help of Professional Services team. I suggest contacting your account manager and he/she will provide you with more information on the available options.

Cheers,
Danny
SysAider
3
 
Hi, where can I find the SysAid Barcode.zip??
Our SysAid is On-Premise
Marco

This message was edited 1 time. Last update was at Nov. 11, 2016 05:44 AM

SysAid Community Manager Product Team
4492
 
Hi Marco,

I've sent you a PM.

Cheers,
Danny
SysAider
27
 
Hello Oded,
Regarding the alternative method, Dell is recommending, has any progress been made from your end? As far as each customer filling out a form and getting an API key, is this handled by registering our company with techdirect.dell.com? Would this then require us to submit you the API we receive?

Thanks,
Jimmy
Oded M wrote:An update on the Dell Warranty integration:
We have been able to enable this add on by utilizing an API Dell have provided for warranty lookup based on serial numbers.
Recently Dell have shutdown this method and that is the reason the add on stopped pulling warranty information.

We have been in contact with Dell regarding an alternative API / method and we were told that they have changed the way they work, and effective immediately - they do not allow us as a software vendor to perform this task.

The alternative suggested by them was for each customer to fill out a form and get an API key and then utilize it to pull warranty information - we are looking into this option - but it looks like a complex procedure
I will update once we have other news
SysAid Community Manager Product Team
4492
 
Hi jjimenez827,

There are currently no updates about the Dell integration, unfortunately. However, there may be a way to perform this as a Professional Services project. Please contact your account manager to discuss this topic if you're interested.

Thanks,
Danny
SysAider
46
 
Danny,

We are we at on this today? I just got this from David Z (my Account Rep) and I cannot seem to locate the area he is talking about.....

You can now access OKTA from the Third party integrations. You will notice a cog wheel is now available

If you will type in our "online aid" or "Help" OKTA, supporting documentation will appear.

Let Daniel know if you have any questions

This message was edited 1 time. Last update was at Dec. 18, 2016 03:44 AM

SysAid Community Manager Product Team
4492
 
Hi Tom,

If you're using Cloud, the OKTA integration should be visible on your page. I see that it's also enabled for your account. Can you take a screenshot of your Third-Party Integrations page with all the integrations visible?

Thanks,
Danny