Just upgraded to latest Sysaid version

  • 11 September 2020
  • 2 replies
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After a succesful upgrade the SysAid service starts but we cannot access our sysaid helpdesk website.

We get this error.
Internal Error No#2
GSSException: Failure unspecified at GSS-API level (Mechanism level: Encryption type AES256 CTS mode with HMAC SHA1-96 is not supported/enabled)

Anyone else seen this?

Update:
Contacted SysAid support and it was due to Database language issues. - Had to restore our Sysaid

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Solved with help from support. The issue was Kerberos Tags in ServerConf.xml and entry in Database.
Hi,

have the same issue. What was the solution?
Thanks.

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