Having trouble creating a certain view.

  • 17 June 2021
  • 0 replies
  • 122 views

I'm trying to create a custom view that shows all tickets that are

status in (OPEN_CLASSES) but under a certain admin's name

Some things I've tried that do not work in static filter:

status in (OPEN_CLASSES) AND responsibility = 'jdoe'
user_name = 'jdoe' AND status in (OPEN_CLASSES)

Multiple attempts just break the viewer or return no results.

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