Which browser do you use sysaid with?

 
Poll
Which browser do you use sysaid with?
Internet Explorer 34% [ 49 ]
Firefox 50% [ 72 ]
Safari 2% [ 3 ]
Other 14% [ 21 ]
Total Votes: 145
 
Author
Message
SysAid Wiz
1768
 
There are quite a few display bugs when using sysaid with Internet Explorer, for example
The Service Requet List view does not size to the size of your browser window correctly in IE7, you end up with extra horizontal & vertical scroll
bars which you do not get in firefox.
We have #, Modify Time, Status, Category, Sub Category, Title, Description, Request User, Assigned To, Urgency selected for display.

The responses from support were "We have investigated this issue with our development team and they have found that this is not a bug but a display difference between the browsers." and "We have discussed the issue again Firefox & IE are two different browsers don’t work the same.
There is no way to make them behave the same with out damaging other major functionally of SysAid."

Other products manage to work around the slightly different browser behaviours so I am still perplexed by this reponse, especially when by default web pages size to the size of the window, so why does sysaid struggle with this?

But maybe i am wrong, perhaps Internet Explorer is now in the minority.

So my question is, is Internet Explorer the most commonly used browser and therefore should be better catered for? Which browser do you use sysaid with?

This message was edited 1 time. Last update was at Jun. 11, 2008 06:21 PM

SysAider
4
 
Personally I use Firefox when using Sysaid but that is just personal preference all of my users and the other administrators use IE

On the whole IE is still the dominant browser

I would therefore err on the side of IE when deciding how to design the system
SysAid Wiz
915
 
".... The responses from support were "We have investigated this issue with our development team and they have found that this is not a bug but a display difference between the browsers." and "We have discussed the issue again Firefox & IE are two different browsers don’t work the same. There is no way to make them behave the same with out damaging other major functionally of SysAid...."

This will be a shame.
I honestly don't believe you can't find codes that works for both. Approach it like css... when incompatible, display downgrade gracefully but all functionality intact, all information still there. Most of the problem lies on presentations.. or "display" as you say it. I say lose the make up.
I missed the blue SysAid everyday my browser refreshes.

I'm sorry, but I sense a bigger problem in support department cause you guys got problem even between versions of the same product. So if you come to the point where you have to choose, remember firefox run on linux and windows... IE runs only on windows.


This message was edited 1 time. Last update was at Jun. 12, 2008 07:27 AM

SysAider
2
 
All of our SysAid Admins use Firefox and so far (knock on wood) we havn't had any problems. Our users all use IE6.
SysAid Wiz
2449
 
Personally, I just love Firefox, and i think it's better in terms of usability and performance.

The issues with IE in SysAid exist because each browser execute SysAid a bit differently, and although we do not consider it to be a bug, Our R&D team is working to allow SysAid to be displayed as it should in IE.
Pushing IT forward
SysAid Wiz
915
 
*widened eyes*

You guided me through phone and coldly ask me to upgrade my firefox !
I hate firefox 2. It's fat. And sluggish... argh !

Might be a good idea to have a record what version of which browser is known to play along with sysaid.
Elite SysAider
131
 
We use Mostly Firefox, IE on occassion and Safari at times as well. I noticed a significant degradation in speed when using Safari when upgrading from 4.5 to 5 so we do not use Safari if we can help.

Personally I've found Sysaid to work simliarly between IE and FireFox, withj FF simply being a personal preference
Ed-
Buffalo NY
SysAider
11
 
Quick post here -- as a web developer, I know there are many cross-browser tricks that can make the display the same in IE, Firefox (2 or 3) and Safari.

I've noticed some front-end issues with SysAid and FF3 - the icons don't line up, etc. (This is the same on the SysAid support site too.)

Other than that, everything mostly works the same, although the autologon routine doesn't work in Firefox3.
Super SysAider
64
 
Very interesting, We use IE7 and do not experience any of the problems reported above with it.

I also have firefox but only use for admin on one specific site we had designed where the CMs only works correclty in FF.

We have explored the two browsers to identify which one we would support as a company and could not find one reason to not use IE7.
SysAid Wiz
326
 
Have to say love Firefox 3 very nice browser and no sysaid does seem to work faster with it
Elite SysAider
234
 
All of our customers using IE7 some IE6.
So we need to stick to IE7 as well. I like Firefox more do.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
Super SysAider
68
 
seanick wrote:Quick post here -- as a web developer, I know there are many cross-browser tricks that can make the display the same in IE, Firefox (2 or 3) and Safari.

I've noticed some front-end issues with SysAid and FF3 - the icons don't line up, etc. (This is the same on the SysAid support site too.)

Other than that, everything mostly works the same, although the autologon routine doesn't work in Firefox3.


I have to agree with Seanick here because using IE7, we have issues with the layout of the front page (whether it's custom or not).

With Firefox, I don't appear to have this issue. Apart from this, I don't see any other issues.
"REEEEBOOOOOOOOOOOOOT!"
SysAider
43
 
I have been using IE for years....
I recently moved to Vista (New laptop ) with IE7 and everthing was fine.
A few weeks ago (I think due to an auto upgrade) my IE7 has started to crash and restart a few times a day (all sites) ! and I installed Firefox 2.

So far I am happy with it - I still use both.

Regarding SysAid and the browser - It is the same for me - I don't see any major difference



Super SysAider
54
 
Google Chrome
Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office
Super SysAider
51
 
I use firefox mainly, but use IE with sysaid. However i have found that the interface becomes more and more sluggish to longer you have it open.