How to used Verifed Closed


We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.

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Hi Dan,
Great question this can easily be cionfigured using escalation rules.
got to: Settings > Service Desk > Escalation Rules > Create New

Check IT out

Let us know how it goes,
Cheers,
Maayan

DanEcho
We currently use the Status of Verified Closed however how do I configure it to actually close the ticket after a number of days of no response.
Are there any examples of one. I'm not that up with setting those up.
Userlevel 5
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Hi DanEcho,
You can dive deep into the configuration steps here
Cheers,
Maayan

DanEcho
Are there any examples of one. I'm not that up with setting those up.

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