Windows 10 not detected?

 
Author
Message
SysAider
10
 
Hi,

im playing with Windows 10 at the moment and have deployed the Sysaid agent successfully to it however it reports the OS as 'null Professional [6.2.9200]' so is not detecting correctly.

is this a known issue or is there something else wrong or a service i need to start somewhere?

Thanks
Chris
SysAider
10
 
so is no-one else using Windows 10 or is Sysaid detecting correctly for everyone else?
SysAid Community Manager Product Team
4492
 
Hi,

This is a known bug #18285, which will be fixed in Cloud 15.3.5 in about 3-4 weeks and in the future version of On-Premise.

Cheers,
Danny
SysAider
37
 
Is there any updated information on when Windows 10 will be recognized by the on-premise version?
SysAid Community Manager Product Team
4492
 
Hi Mike,

SysAid Winter 16 On-Premise will be released in January.

Cheers,
Danny
SysAider
1
 
We are on v16.1.25 b28 but the agent is still not showing the Win 10 version
Chris
SysAid Community Manager Product Team
4492
 
Hi Birch,

Which version is the agent running on the target machine?

Thanks,
Danny
nbt
SysAider
10
 
SysAid Community Manager Product Team
4492
 
Hi nbt,

I suggest checking this with our support team. Please report here once a solution is found.

Thanks,
Danny