SysAid Third-Party Integrations

 
Author
Message
SysAider
5
 
Has anybody actually got the Dell integration working? There appears to be no options for its settings, should it just 'work'?

Also, where has the JIRA option gone? Would be brilliant to have integration with that for our project teams who work closely with our infrastructure dept.

Another vote for Dameware too, we use that as our primary remote assistance tool.
SysAid Community Manager Product Team
4490
 
Hi Dan,

You can view the guide for Dell integration at SysAid Help > Dell Web Services Integration.

Regarding JIRA - please contact your account manger regarding this integration for more information.

Cheers,
Danny
SysAider
10
 
Any time frame on this releasing to on-premises?
SysAid Community Manager Product Team
4490
 
Hi Scott,

Some of the integrations will be available in SysAid On-Premise when v15.2 is released in early June, while others will be released later on. Please contact your account managers regarding the integrations when 15.2 is out.

Cheers,
Danny
SysAid Wiz
1768
 
DannyTashiev wrote:Hi Scott,

Some of the integrations will be available in SysAid On-Premise when v15.2 is released in early June, while others will be released later on. Please contact your account managers regarding the integrations when 15.2 is out.

Cheers,
Danny


Can you clarify this?
I don't get the option for any integrations in the Release candidate for 15.2 - it just offers to send you a message about requesting integrations.
I was going to try the Dell one out.
SysAid Wiz
1768
 
Also, can we have an HP warranty integration please ?

http://h20564.www2.hp.com/hpsc/wc/public/home
SysAid Community Manager Product Team
4490
 
Hi techguy,

At the moment, while 15.2 is in the testing phase, you have to contact us directly to provide you the desired integrations. I'll send you a PM right now regarding Dell.

Cheers,
Danny
SysAid Wiz
1768
 
I installed the dell integration, picked a dell asset and tried to add those extra fields to the page - they are nowhere to be seen, any ideas?
SysAid Community Manager Product Team
4490
 
Please make sure you have enabled the Dell integration, tested the connection, and followed the rest of the instructions on this page to add the new fields to your Asset form.

Let me know if this resolves the issue.

Thanks,
Danny
SysAid Wiz
1768
 
yes I have already enabled and tested the integration as per the instructions.
SysAid Community Manager Product Team
4490
 
And you are still unable to see the Dell fields?

Danny
Elite SysAider
100
 
techguy wrote:Also, can we have an HP warranty integration please ?

http://h20564.www2.hp.com/hpsc/wc/public/home


Yes, please we are a 100% HP House, no Dell for us.

Thanks!
SysAider
1
 
I am using on-premise 15.02.3b1 as of yesterday. When I click on the 3rd party integrations, a form opens which generates an email if I fill it out. I just want to set up the ones that the release notes say are there but the form to request integrations is all that is listed.
SysAider
4
 
We use groupwsie 2012, it would be great if the calendar sync was integrated with groupwise as this it woul be more easy to manage our tech teams planning ..

Regards

Alain
SysAider
40
 
DannyTashiev wrote:Please make sure you have enabled the Dell integration, tested the connection, and followed the rest of the instructions on this page to add the new fields to your Asset form.

Let me know if this resolves the issue.

Thanks,
Danny


Danny,

Can I please get the Dell Web Services integration info? We are a purely Dell shop and this would be an amazing tool for us.

Thanks,
Jamie