I think it's fine here
In order to investigate the issue, I will need the SysAid logs from your server. To download the logs you can either:
Click on your profile on the top-right of the SysAid screen > About, and in the popup window that opens click on "Download Log File".
If the above doesn't work, please collect following folders/files manually:
...\SysAidServer\root\WEB-INF\logs (entire folder, zipped)
...\SysAidServer\logs (entire folder, zipped)
...\SysAidServer\tomcat\logs (entire folder, zipped)
Afterwards, please upload the logs to some kind of file-sharing service, such as Google Drive or Dropbox, and send me a shareable link by a private message.