Self Service Portal and Service Catalog Focus Group

 
Author
Message
SysAider
27
 
Will this topic be covered during the Winter Webinar and are we still on target for release by the end of this year?
SysAid Wiz
1077
 
jjimenez827 wrote:Will this topic be covered during the Winter Webinar and are we still on target for release by the end of this year?


good question Oded
SysAid VP Product
1166
 
In the webinar, I update on the progress and show some final screenshots.
The development of this hasn't been completed yet - we are more than half way thru....
I would like to hold another focus group where we can share the progress with all of you and show a working prototype.

Anyone interested in joining the second focus group- Please reply to this post with "I want to join" so we can count you in.

SysAid Wiz
1077
 
Thanks Oded for the information!
I want to join
SysAider
27
 
I want to join!
SysAider
5
 
Can we get some indication of a release date? We originally planned to deploy the service desk and EUP in November but did not because we thought the EUP would change significantly and did not want to confuse our users. Worked out OK for us either way.

Can you estimate if this will deploy to cloud in early 2017?

This message was edited 1 time. Last update was at Dec. 20, 2016 02:35 PM

Super SysAider
88
 
I want to join !!
SysAid Community Manager Product Team
4490
 
david.york wrote:Can we get some indication of a release date? We originally planned to deploy the service desk and EUP in November but did not because we thought the EUP would change significantly and did not want to confuse our users. Worked out OK for us either way.

Can you estimate if this will deploy to cloud in early 2017?
Hi David,

The current ETA is the first half of 2017, but we cannot vouch for early 2017. I would suggest deployment of the system and when the SSP is out, transitioning to it. There is also an option to keep the old UI for those who are interested.

Thanks,
Danny
SysAider
17
 
I want to join
Super SysAider
70
 
I want to join
SysAider
1
 
I want to join
SysAider
20
 
I want to join
SysAider
4
 
I want to join
Super SysAider
78
 
I want to join
SysAid Product Manager
52
 
Hi All,

It's great to see that you are waiting for the new Self-Service Portal and I'm also sorry that we didn't provide a lot of information in this thread - we've been quite busy over here.

We plan to have a round-table / focus group session on February 1st to showcase the new Self-Service Portal and we'll appreciate if you'll join and share your opinions with us.

A detailed invitation will be published here during next week.

See you soon,

Tsahi