Some text via email turning into symbols

Will do but it looks like the Support team will need to fix this for us, so another weekend down might be in play. I tried changing the collation type at the DB level as the default, but it looks like it was changed at an item level. So on every column, index, key, etc...has to be changed and I actually tried to. But some couldn't be changed because they were tied to other columns/indexes. Frustrating and annoying.
SysAid Community Manager Product Team
Yes, this is what I was referring to, please open a ticket with support on this