USB-stick... friends or foes ?

 
Author
Message
SysAider
9
 

Users usually blame all on IT

Super SysAider
63
 
Would a simple please and thank you be too much to ask for? Some days I feel unappreciated by the users. I guess it comes with the job though.
Genius is more often found in a cracked pot than in a whole one.
E. B. White
SysAid Wiz
326
 
Drako786 wrote:Would a simple please and thank you be too much to ask for? Some days I feel unappreciated by the users. I guess it comes with the job though.


I was going to say it never happens but it does, but then again it is the rare few.

Users love to blame IT on their problems. Like we know it is month end and got the accounts program to crash!!!

I think you are right after 12 years at this it is constantly "What have you done to my compute" however i have adopted the common answer of "i spend all weekend setting this up to keep me in a job!!"
Super SysAider
63
 
haha I lie that. We have come up with a way to keep the users from using that on us. Whenever we call the first thing we ask is, "What did you do to your computer?" The common answer, "I didn't do anything." Ten minutes later it's another story. It's all one can do sometimes to keep from gloating, especialy when you have a user who is stubborn and refuses to take responcibility for their actions.
Genius is more often found in a cracked pot than in a whole one.
E. B. White
SysAid Wiz
326
 
Drako786 wrote:haha I lie that. We have come up with a way to keep the users from using that on us. Whenever we call the first thing we ask is, "What did you do to your computer?" The common answer, "I didn't do anything." Ten minutes later it's another story. It's all one can do sometimes to keep from gloating, especialy when you have a user who is stubborn and refuses to take responcibility for their actions.


Now i don't mind the user fecking up and to a degree i am not bothered that they do not take responsibility, to be frank i expect them too or at least grown used to them ignoring my advice.

But what gets me is they will not tell you what has happened would you show up to the doctor and not tell them your symptoms or that you have been getting sick since eating the 28 day old chicken of course you would not. So why in gods name to do you put calls in like

"getting error in word" and then they get pissed when you ask what is the error!!

ARRRRGGHH users truly we can not live with out and they love to make it damn hard to live with them. ONE DAY THE GEEK WILL RULE

we can dream

This message was edited 1 time. Last update was at Jul. 03, 2008 05:06 PM

SysAider
9
 
Jonathan wrote:

But what gets me is they will not tell you what has happened would you show up to the doctor and not tell them your symptoms or that you have been getting sick since eating the 28 day old chicken of course you would not. So why in gods name to do you put calls in like

"getting error in word" and then they get pissed when you ask what is the error!!



I could not agree more.
Super SysAider
63
 
What's sad is that most of them don't even know what they did wrong. They just look to us for a scapegoat. As far as asking what the error is, I have found it easier to remote into their machine and look at the error myself. Then I don't have to deal with them trying to explain what it says, or worse, trying to paraphrase.
Genius is more often found in a cracked pot than in a whole one.
E. B. White
SysAid Wiz
326
 
Drako786 wrote: Then I don't have to deal with them trying to explain what it says, or worse, trying to paraphrase.



i know that one can you tell me what the error is please "it said something about something!!"
Super SysAider
63
 
"Said something about a trojan. Is that bad?" lol The users make for good entertainment. There are some that ensure job security so long as they are employed by the bank. Fun stuff.
Genius is more often found in a cracked pot than in a whole one.
E. B. White
SysAider
1
 
Obelix wrote:I personally love it.
But I kill every USB port in my LAN and have users fire an SR when they need to transfer file in and or out of the network.

Why ?
Cause I'm old and I remembered.

I'm old enough to remember the menace floppy unleashed when it innocently spread malwares... no snicker-net is bad and has to die.
Besides... USB-stick present another threat floppy can never match. The capacity is growing. In the floppies days you can rest assure a theft won't be able to get much with a 1.4 Mb floopy... but now... 2... 4 Gb !

But they are so cute...
And with the raise of portable applications they are cute, fun and goddamn powerful.
Not to mention the variety of device you can stick it in... DVD players, Projectors... so many of them... so many.

SOOooo...
*smile and sigh*
What do you think of this tiny lil thing called USB-stick ?
How do you treat them ?


they do pose a rather large threat for company sensitive information, and possible theft of it. with the capacity growing the way they are (8gg+ now) you can extract quite a bit of information, and or software from a company with little to no problems if someone wanted to.

we have been moving away from PC's all together in our company to reduce the chances of information theft. so we opted to go with thin clients and run a citrix for about 25% of the user base so far. reducing any chance they can take stuff from the network down to almost 0. and i have to say, it's been working out quite well for us. we're going to eventually move everyone over to thin client with some exceptions, like management, and possibly the IT staff.



for personal use, and certain business applications, i absolutely love them.


SysAid Wiz
915
 
That's where we're heading too...
But we're looking for alternatives cause Citrix cost a lot and thin client machine cost more than a fat one.

Virtualization looks promising.
For now.
Super SysAider
63
 
Obelix wrote:That's where we're heading too...
But we're looking for alternatives cause Citrix cost a lot and thin client machine cost more than a fat one.

Virtualization looks promising.
For now.


The main part of virtual machines that catches my fancy is that almost all accounts can be run from one or two beefy servers and it will be in one central location. Most problems can be solved from that one location, plus it is harder for users to screw themselves when they hit the wrong button on a machine.
Genius is more often found in a cracked pot than in a whole one.
E. B. White
SysAid Wiz
915
 
I like virtualization cause it frees the softwares from hardware dependency... makes true multiplatform environment closer to reality.
This takes the disaster recovery technology to the next level. No more vodoo driven clustering crap...
Super SysAider
63
 
That's true, there is only one drawback I am currently aware of with virtual machines. It is that if it isn't set up right, you will have many accounts thinking that they are the same one. I saw this happen recently. The guy loaded a copy of Vista onto one machine and then propogated it to about 12 machines on the network. All accounts linked to that OS thought that they were the same one. It confused the hell out of him when I was able to jump into his machine and start playing with the desktop (while it was being projected at the front of the room). Sad thing was that he instantly knew it was me when a new folder appeared on the desktop labeled "Hello".
Genius is more often found in a cracked pot than in a whole one.
E. B. White
Super SysAider
68
 
There are plenty of pro's and con's regarding USB sticks but personally I think they're a good thing providing you've got the right security software in place and since I work for a IT security company, I can be assured that the risks are minimal... (ESPECIALLY SINCE THEY'RE LOCKED DOWN - MWAHAHA).

Well partly, since they're a good lifesaver in some situations I would prefer them as a resort to consider.
"REEEEBOOOOOOOOOOOOOT!"