SysAid Upgrade Guide

 
Author
Message
SysAider
2
 
Hello. We are also having this problem after upgrading. The service won't start.
sbv
SysAider
4
 
We are also having the same problem. I wanted to upgrade from version 8.5.04
SysAider
1
 
Same problem here, i upgrade from 8.5.08 version.
Elite SysAider
107
 
does Apache Tomcat/ HAVE to be version 7?
SysAider
5
 
I find this in the Logs

"this release is not suitable for your SysAid Edition (Full account). Please contact SysAid support for further information. "

i have download this: https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=SysAidServerPatchv9.0.52.exe&EndUserLink

I didnĀ“t download the free version


2012-10-30 16:43:19,124 [WrapperStartStopAppMain] INFO com.sysaid - SysAid Version: v9.0.52
2012-10-30 16:43:19,139 [WrapperStartStopAppMain] INFO com.sysaid - Starting SysAid....
2012-10-30 16:43:19,310 [WrapperStartStopAppMain] INFO com.sysaid - License found: ActivationAccountID: XXXXXX
2012-10-30 16:43:19,310 [WrapperStartStopAppMain] INFO com.sysaid - Expiration date: unlimited
2012-10-30 16:43:19,310 [WrapperStartStopAppMain] INFO com.sysaid - ActivationAssets: 250
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - ActivationEndUsers: 190
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - ActivationAdmins: 6
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - ActivationManagers: 0
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - ActivationMonitoring: 0
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - CMDB: false
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Task_And_project: true
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - ITIL: false
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Chat: true
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - SLA: false
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Password Services: false
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Remote Access: true
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Concurrent RCG sessions: 1
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Concurrent RA sessions: 1
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Sysaid Edition: Pro Plus Edition
2012-10-30 16:43:19,311 [WrapperStartStopAppMain] INFO com.sysaid - Product Type: SysAid
2012-10-30 16:43:19,315 [WrapperStartStopAppMain] INFO com.sysaid - This release is not suitable for your SysAid Edition (Full account). Please contact SysAid support for further information.
2012-10-30 16:43:19,316 [WrapperStartStopAppMain] ERROR com.sysaid - Exception in Activation
java.lang.Exception: Paid account, can not use this installation.
at com.sysaid.server.Activation.<init>(Unknown Source)
at com.sysaid.server.Activation.initInstance(Unknown Source)
at com.sysaid.server.Init.initSysAid(Unknown Source)
at com.sysaid.server.Init.initSysAid(Unknown Source)
at com.sysaid.server.LoginFilter.init(Unknown Source)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:295)
at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:422)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:115)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:383
at org.apache.catalina.core.StandardContext.start(StandardContext.java:448
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:785)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:519)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:581)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.silveregg.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:100)
at java.lang.Thread.run(Unknown Source)
2012-10-30 16:43:19,319 [WrapperStartStopAppMain] FATAL com.sysaid - Cannot activate SysAid
com.sysaid.util.aH: Cannot activate installation
at com.sysaid.server.Activation.<init>(Unknown Source)
at com.sysaid.server.Activation.initInstance(Unknown Source)
at com.sysaid.server.Init.initSysAid(Unknown Source)
at com.sysaid.server.Init.initSysAid(Unknown Source)
at com.sysaid.server.LoginFilter.init(Unknown Source)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:295)
at org.apache.catalina.core.ApplicationFilterConfig.setFilterDef(ApplicationFilterConfig.java:422)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:115)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:383
at org.apache.catalina.core.StandardContext.start(StandardContext.java:448
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:785)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:519)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:581)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.silveregg.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:100)
at java.lang.Thread.run(Unknown Source)

This message was edited 1 time. Last update was at Oct. 30, 2012 03:52 PM

sbv
SysAider
4
 
Looks rather familiair.

We use the pro/plus version. I did not download the free version
SysAider
1
 
We also downloaded the file linked as the pro/plus version and we are having the same problem, are logs look just the same "this release is not suitable for your SysAid Edition (Full account). Please contact SysAid support for further information. "
SysAider
14
 
We have the same problem, I'm wondering if it's corruption or change with the web.xml located in C:\Program Files (x86)\SysAidServer\root\WEB-INF. Once I remove it, the service will stay started but obviously it has no information for the login then.
SysAider
14
 
Tried a log entry and the service is looking for: Initializing log4j with: C:\Program Files (x86)\SysAidServer\tomcat\webapps\..\..\root\./WEB-INF/log4j.properties

Problem is the "webapps" folder no longer exists after the upgrade.
SysAid Marketing
135
 
We are aware that there is a problem, and fixing it right now! Please try again in 5-10 minutes...and it should be working fine.

Thanks for your patience.
SysAider
3
 
Just chiming in to say I have the same issue. Service will not start after upgrade.
SysAider
34
 
Dena, What are we supposed to try again? Download the patch from SysAid and re-install?
SysAider
3
 
DenaWF wrote:We are aware that there is a problem, and fixing it right now! Please try again in 5-10 minutes...and it should be working fine.

Thanks for your patience.


Try running the upgrade again?
SysAider
2
 
We are having the same problem, nice to see you are working on it. I'll go grab a coffee and practice patienceskillz.
SysAider
3
 
Downloaded again and reinstalled. Service is now running.