SysAid 5.6 Beta Version is Now Available - UPDATED STATUS OF THE BETA - see inside

 
Author
Message
SysAid Wiz
1768
 
The 5.6.01 release keeps crashing Google Chrome during the page refresh with [5572:4800:219497000:FATAL:bitmap_platform_device_win.cc(126)] Check failed: 0.
It did not do this in the old release.

i'll also pass this on as an SR.
SysAid VP Product
1166
 
techguy wrote:The annoying refresh bug bringing the browser screen to the front issue is still not fixed either.

Oded, why are so few of the most obvious bugs not fixed? I don't care for new features if the bugs in the current ones are not fixed!
Please could you explain?


Hi techguy,
First just to let you know - this bug is under investigating and getting it's portion of attention.
This specific bug seems to have started from a specific patch/release in IE7.
We partly fixed it in our development environment and need to make the solution compatible for all browsers that behave OK on this specific issue.

Hang in there - we will keep you updated...... and I hope you weren't serious about not caring about new features......

Oded
SysAid VP Product
1166
 
techguy wrote:The 5.6.01 release keeps crashing Google Chrome during the page refresh with [5572:4800:219497000:FATAL:bitmap_platform_device_win.cc(126)] Check failed: 0.
It did not do this in the old release.

i'll also pass this on as an SR.


Hi Again,
We announced that Google Chrome was supported for the end user portal only at this stage,
We are aware of a couple issues related to the rest of SysAid and are working on them - your inputs are welcome and I am sure they will help the teams focus on the problematic points.

Regards,
Oded

This message was edited 1 time. Last update was at Nov. 06, 2008 07:39 AM

SysAid Wiz
1768
 
I did understand that chrome support was for the end user portal only, but if you have already fixed the knowledgebase display bug for end users, how hard is it to fix it for the admin version? surely it is the same fix?

and my question about why I was told that the messages window popping up behind bug was fixed in this version, yet it isn't , remains unanswered.

I hope you weren't serious about not caring about new features......

Yes I was serious I'm afraid, I have had this product 2 years now, and each release concentrates more on new features, than Ironing out bugs it seems to me.
I would rather see bugs fixed before new features every time

here are some examples:-

The wonky expression builder - https://www.sysaid.com/Sysforums/posts/list/626.page
The print service request button giving you pages & pages of the same thing repeated - https://www.sysaid.com/Sysforums/posts/list/265.page
Annoying BUG when closing someone elses jobs - https://www.sysaid.com/Sysforums/posts/list/709.page#3087
Dashboard Defects, the scaling of the charts as well, which do not fill the box they are within properly, they cut off the edges of labels and do not show the increment descriptions on the axes - https://www.sysaid.com/Sysforums/posts/list/217.page#2820
Messages tab missing in Projects/tasks - https://www.sysaid.com/Sysforums/posts/list/289.page
Make the messages feature html aware - https://www.sysaid.com/Sysforums/posts/list/708.page
My Network assets - "toggle all" button missing - https://www.sysaid.com/Sysforums/posts/list/111.page
showall tickets default - https://www.sysaid.com/Sysforums/posts/list/642.page
change task order does not list all available tasks - Service Request # 126008
Issue number 1769 - Field to give assigned administrators full name instead of username in email notifications - https://www.sysaid.com/Sysforums/posts/list/511.page

Sort out the surname firstname bug - https://www.sysaid.com/Sysforums/posts/list/119.page
I see you have fixed the list view, but not Assigned to field in the General Details tab

The ones I have highlighted here are all about your core product, not CMDB, not Monitoring etc, the usability of your core product.
I hope you get where I am coming from, I am pleased to see the ones you have fixed and the new features, but not at the expense of core feature bug fixes.







SysAider
6
 
I have to fully agree with techguy on this.

I too appreciate the work you are doing implementing new features, but I am really disappointed by the number of problems/bugs that do not get resolved in each new release. Each upgrade over the past 15 months has been an exercise in patience and frustration.

Don't get me wrong, each upgrade has brought additional value as well, but the value to annoyance ratio is getting out of whack. I would like to see a release focused on fixing the outstanding issues.




Elite SysAider
234
 
2nd that.

New features is nice but I would love to see more bug fixes...


Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAid Wiz
1768
 
So it appears I am not alone in feeling this way Oded. I don't want to dampen your enthusiasm for new features, but please can you extend the beta testing period and hold off rolling out this release until more of the bugs mentioned above are fixed?

SysAid VP Product
1166
 
Hi techguy , René , Lighthouse and all the rest !
I am sorry you are getting this feeling about us not concentrating on bugs and only on new features… I can address your feelings only with the following facts I gathered from our internal tracking system (we use SysAid of course….):

In release 5.5 we fixed over 120 issues and developed 35 new features
In release 5.6 we fixed 64 issues and developed 21 new features.

You can see them in the release notes (not all of them appear yet - and some are too technical and we notify our customers specifically on the fixes)

So as you can see in the numbers above – fixing existing issues get's it's fare share of resources Vs. new features.
However, I am aware that the numbers themselves don't change your feelings about a specific set of bugs that annoy you and you expect them to get fixed , and didn't make it to the release this time.
Back to the specific issues you posted – now that they got the highlight – as per your request – we will have an urgent technical meeting with the teams and look into them and see how to deal with them within the Beta stage or as part of a special patch right after we release.

Our priorities today in fixing bugs is based on the following:
First we take care of issues that cause malfunctions of features in the product.
Then we actually do have a popularity test by giving higher priority to bugs most reported to our support (we have a counter)
It seems that even though there are bugs that disturbs more then a few of your out there – they may not get priority in the above scheme.

Maybe we need to improve our mechanism of prioritizing bug and fixes and we indeed consider opening a voting forum in the community for this as you suggested (techguy)

As always we are open for all of your inputs and we indeed take them into considerations.

Regards,
Oded

This message was edited 1 time. Last update was at Nov. 09, 2008 02:46 AM

SysAid CEO
617
 
Hello All,

As Oded moshe stated every release resolve more bugs then implement new feature.

Regarding: the below reported bug of:

Make the messages feature html aware - https://www.sysaid.com/Sysforums/posts/list/708.page

This have been addressed and resolved in version 5.6.x.
Please send us information to helpdesk@sysaid.com if this was not fixed after upgrading to our new beta version.

SysAid Wiz
1768
 
sarah wrote:
Regarding: the below reported bug of:

Make the messages feature html aware - https://www.sysaid.com/Sysforums/posts/list/708.page

This have been addressed and resolved in version 5.6.x.
Please send us information to helpdesk@sysaid.com if this was not fixed after upgrading to our new beta version.


I will email this as well as post here for the benefit of those reading the forum, Yes the first part of the messages feature when you open one is now html aware, But the messages tab itself still displays the html itself in the body column, is there a way you could filter out the html and show the body of the text, the same applies for when you go to print a job it shows all the html code instead of the plain message text, the same applies if I forward the message as an instant message to myself.
Elite SysAider
234
 
Thanks for the reply Oded.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAid Wiz
1768
 
Many thanks Oded for taking our comments seriously, we do very much appreciate that Ilient are always prepared to listen to us.
Seeing as you are going to look at the usability bugs, can I highlight a few more please that I missed off the original list,

Date entry bug in activities :- https://www.sysaid.com/Sysforums/posts/list/625.page#2621
Promote/Demote arrows not all of the image is clickable -if you don't exactly click on the white part of the arrows they don't respond.
Increase the 255 character limit on activity descriptions or the error message to at least tell them that it is limited to 255 characters - https://www.sysaid.com/Sysforums/posts/list/305.page#836
Supplier list defaults to the last page you were on instead of page 1!

and anything that was mentioned here:- https://www.sysaid.com/Sysforums/posts/list/567.page#2312 (some of these are resolved now, but I haven't checked them all)


This message was edited 1 time. Last update was at Nov. 10, 2008 11:08 AM

SysAid Wiz
1768
 
On the subject of praise, it looks like you have made TH's day as well see here https://www.sysaid.com/Sysforums/posts/list/1001.page#4567 (bit about order by now being available in filtered views).

This message was edited 1 time. Last update was at Feb. 18, 2009 10:00 AM

SysAid Wiz
915
 
Tech guy.... you might mixing a bug report and feature request there... but I understand you already demand bugs got their own room. I will second that. That's crucial not only for us users. Bring it up fast, sysaid, so we can fill it up and compare notes ASAP.

I just finish installing (firefox 3.03 and sysaid 5.601)... looks ok so far... notice a slight increase in speed and stability. Only thing that definitely go wrong is the chart on dashboard. Highest value based on sr count for current year shows the opposite.

Thank you for the project chart... now there's no escape for my troops *chuckles*. Too bad the to-do list is not there yet.

That's all for now...

This message was edited 1 time. Last update was at Nov. 11, 2008 03:52 AM

SysAid Wiz
915
 
About the chart label bugs..

I don't think scaling is the problem. The proportion is cool already. There's no way sysaid could accomodate the variation of labels users might come up with.

What is needed is legends.
Name them as numeric or alphabetic and take the label out of the chart and group them somewhere else near the chart (botom, side whatever).

Better yet... give user a way to control them.
*wink*