Link to open in EUP special template

 
Author
Message
Super SysAider
69
 
Hello

Is it possible to send our end users a link, that they can use for open in a EUP a special template.


We create a template for NEW USER CREATION (Win & SAP), if this would be possible, I would give that link to our HR Dept. so they can advise all the Teamleaders using this link when they need that the IT create a new Windows and SAP user.
Super SysAider
69
 
I found that:

http://***MYSYSAID*LINK*/SubmitSR.jsp?populateSR_id=#ofTheTemplate

redirect me directly to the right template.
But the Header say: SUBMIT INCIDENT but this is a request (see green box)

Is there a way that he will display the right text: SUBMIT REQUEST ???


Thanks a lot for all help

This message was edited 1 time. Last update was at Mar. 01, 2017 02:13 PM

SysAider
27
 
Hi All,

I tried the same (as we are building our service catalog) but i got a strange error like below
SysAider
27
 
Hi Guys,

I really need some information on that because it's part of our service Catalog website to be able to open a template froim a link and to avoid the selection on the selfservice portal
SysAid Community Manager Product Team
4207
 
Hey guys,

I tested the method mentioned in this thread, and it works fine. Just make sure to use the correct page URL for either an incident or a request, matching up to the incident/request template, so as not to open a request template in an incident submission page and vice versa.

Cheers,
Danny
SysAider
27
 
You right Danny,

I certianly did something wrong