Modifying the End Mail Notification

 
Author
Message
SysAider
16
 
I am trying to modify the Email notification for the "Email to administrator regarding a Service Record" Notification and I need to add two things:

1) The Users full name so if the user is twilson (RequestUser field that is present) the End User name will come out Tom Wilson. I just need to know if there is a field in the database that captures the full name of the users OR the two fields that will make up the User's name..

2) The other is a custom fields that holds the Phone/extension of the user - I can find that one.

Cheers,
Tom
SysAid Community Manager Product Team
4490
 
Hi Tom,

I believe you can either use ${ReqUser}, and/or ${ReqUser.FirstName} ${ReqUser.LastName} tags.

For a full list of tags please see here.

Cheers,
Danny
SysAider
16
 
Now all the Email notifications are blank. What happened now????
SysAid Community Manager Product Team
4490
 
This can occur if something is broken in your notification code. Did you perform any other changes other than using one of the mentioned tags? If not - try to remove the tag and check again.
SysAider
16
 
The codes from that tree (knowledge base) sent to me worked. We are good now.
SysAider
1
 
Would be extremely helpful in forums if the actual solution got posted.
SysAider
24
 
Hi Guys,

The best solution to all these problems is:
In the notification settings, have an email preview and a simple check of the tags that have been inserted into the code.

Danny, do you think this could be a Feature Request?

Best regards,
Thiago
SysAid Community Manager Product Team
4490
 
Good idea! Please post a new thread in the Feature Requests forum describing how you would like to see this implemented, and Avi will open a feature request.

Thanks,
Danny