How do we even install SysAid?

 
Author
Message
SysAider
1
 
Hi,

We are interested in SysAid Free Help Desk Software. We downloaded the installation file and tried to install it on FIVE different machines, here is the result:
Server 2012 with existing MSSQL - cannot be installed
Server 2012 with uninstalled MSSQL - fails to install
Windows 10 Pro 64x with no MSSQL - fails to install MSSQL
CLEAN Server 2012R2 - Installs fine, have to run the services manually, nothing shows up or listen on port 8080...
CLEAN Server 2016 - Install went ok, after restart services are not starting, nothing starts at all?

Do we miss something like system requirements or what? How do we even install this software?

Regards,
Boris Ganchev
SysAid Product Manager
51
 
Hi Boris,

Windows Server 2012 with no MS SQL installed should suffice.

We did test the installations on the operating systems you mentioned.

Did you try to install the SysAid server with the included MS SQL 2014 ? or with an external DBMS?

Regards,

Tsahi