Agent MSI Deploy Error

 
Author
Message
SysAider
7
 
I have having to send an MSI package to our remote users as this would be the easiest way for them to get the Agent installed. However, I am running into some errors. Anytime I run the MSI, whether it is the original or modified, I get the following error:
Error Number: 0x80040702
Description: Failed to load DLL: AgentConfigFileConvetor
Setup will now terminate.

The following Properties have been edited:
ACCOUNT scrubbed
ALLOWREMOTECONTROL Y
ALLOWSUBMITSR Y
ALLUSERS 1
ARPNOMODIFY 1
ARPPRODUCTICON ARPPRODUCTICON.exe
ARPURLINFOABOUT www.SysAid.com
CASH null
CONFIRMRC Y
DWUSINTERVAL 30
DWUSLINK CEFCE7DFCE5C97AFB9ACA09FBEAB978FF9DC908F49ABF00FCEFBA7B88EDCF088FE8BA03839AC
DefaultUIFont Tahoma8
DiskPrompt [1]
ENABLESYSAIDPS null
FIRSTTIME Y
HOTKEY 147
INSTALL null
INTERVAL null
ISVROOT_PORT_NO 0
IS_COMPLUS_PROGRESSTEXT_COST Costing COM+ application: [1]
IS_COMPLUS_PROGRESSTEXT_INSTALL Installing COM+ application: [1]
IS_COMPLUS_PROGRESSTEXT_UNINSTALL Uninstalling COM+ application: [1]
IS_PREVENT_DOWNGRADE_EXIT A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard.
IS_PROGMSG_TEXTFILECHANGS_REPLACE Replacing %s with %s in %s...
IS_PROGMSG_XML_COSTING Costing XML files...
IS_PROGMSG_XML_CREATE_FILE Creating XML file %s...
IS_PROGMSG_XML_FILES Performing XML file changes...
IS_PROGMSG_XML_REMOVE_FILE Removing XML file %s...
IS_PROGMSG_XML_ROLLBACK_FILES Rolling back XML file changes...
IS_PROGMSG_XML_UPDATE_FILE Updating XML file %s...
IS_SQLSERVER_AUTHENTICATION 0
IS_SQLSERVER_USERNAME sa
LOGLEVEL null
Manufacturer SysAid Ltd.
MsiLogging voicewarmup
PROGMSG_IIS_CREATEAPPPOOL Creating application pool %s
PROGMSG_IIS_CREATEAPPPOOLS Creating application Pools...
PROGMSG_IIS_CREATEVROOT Creating IIS virtual directory %s
PROGMSG_IIS_CREATEVROOTS Creating IIS virtual directories...
PROGMSG_IIS_CREATEWEBSERVICEEXTENSION Creating web service extension
PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS Creating web service extensions...
PROGMSG_IIS_CREATEWEBSITE Creating IIS website %s
PROGMSG_IIS_CREATEWEBSITES Creating IIS websites...
PROGMSG_IIS_EXTRACT Extracting information for IIS virtual directories...
PROGMSG_IIS_EXTRACTDONE Extracted information for IIS virtual directories...
PROGMSG_IIS_EXTRACTDONEz Extracted information for IIS virtual directories...
PROGMSG_IIS_EXTRACTzDONE Extracted information for IIS virtual directories...
PROGMSG_IIS_REMOVEAPPPOOL Removing application pool
PROGMSG_IIS_REMOVEAPPPOOLS Removing application pools...
PROGMSG_IIS_REMOVESITE Removing web site at port %d
PROGMSG_IIS_REMOVEVROOT Removing IIS virtual directory %s
PROGMSG_IIS_REMOVEVROOTS Removing IIS virtual directories...
PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION Removing web service extension
PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS Removing web service extensions...
PROGMSG_IIS_REMOVEWEBSITES Removing IIS websites...
PROGMSG_IIS_ROLLBACKAPPPOOLS Rolling back application pools...
PROGMSG_IIS_ROLLBACKVROOTS Rolling back virtual directory and web site changes...
PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS Rolling back web service extensions...
PROXYPORT null
PROXYSERVER null
ProductCode {FC5E1D1D-6D3F-4844-A937-567D589F655E}
ProductLanguage 1033
ProductName SysAidAgent
ProductVersion 17.3.41
RANDOMMACHINEID null
RDS_NAME scrubbed
RDS_URL scrubbed
REBOOT Suppress
SELFDESTRUCTTHRESHOL null
SELFDESTRUCTTYPE null
SERIAL scrubbed
SERVERURL scrubbed
SETUPLOG null
STANDARD_USE_SETUPEXE This installation cannot be run by directly launching the MSI package. You must run setup.exe.
SUBMITSRSHORTCUT null
SecureCustomProperties ISALWAYSINSTALLELEVATED;ISSETUPDRIVEN;ARPSYSTEMCOMPONENT;ARPNOMODIFY;ARPNOREMOVE;INSTALLDIR;ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;IS_SQLSERVER_LIST;IS_SQLSERVER_DATABASE;IS_SQLSERVER_AUTHENTICATION;IS_SQLSERVER_USERNAME;IS_SQLSERVER_SERVER;IS_SQLSERVER_PASSWORD;IS_NET_API_LOGON_USERNAME;IS_NET_API_LOGON_PASSWORD;IS_NEW_USER_CONFIRM_TEXT;IS_NEW_USER_SERVER_TEXT;IS_NEW_USER_GROUP_TEXT;IS_NEW_USER_NAME_TEXT;IS_NET_API_NEW_USER_PASSWORD;IS_NET_API_NEW_USER_NAME;IS_NET_API_NEW_USER_CONFIRM;IS_NEW_USER_PASSWORD_TEXT;IS_NET_API_NEW_USER_SERVER;IS_NET_API_NEW_USER_GROUP;IS_NET_API_GROUP_LIST;IS_NET_API_SERVER_LIST;IS_NET_API_SERVER_NEW_USER_LIST;IS_NET_API_USER_LIST;IS_NET_API_LOGON_DOMAIN_TOKEN;IS_NET_API_LOGON_USERNAME_TOKEN;SUPPORTDIR
UpgradeCode {6B13449A-B56F-4919-BFD8-4B5F4B68468B}

Any thoughts on what I am dong wrong?

SysAider
7
 
We have changed to deploy the Agent exe with an argument list. Doing this produces no errors.
SysAid Community Manager Product Team
4433
 
Hi monarch684,

Did you deploy the MSI using Group Policy, or by running the file manually? In its current configuration, it cannot be run manually and can only be deployed using Group Policy. This will be changed in future versions.

Cheers,
Danny