Email notification at every SR change

 
Author
Message
SysAider
2
 
Hello,
I'm using SysAid Free.
I see in Custom Notification the following notification that send email to end users at every SR status change.

Name: "Email to end user regarding a Service Record"
Subject: ${StatusNotification}

Is it possible to configure SysAid to send email notification at every SR change, not just status, for example:
new activity
change priority
change urgency


Thanks
Regards
Christian
SysAid Community Manager Product Team
4490
 
Hi Christian,

End-user notifications can be configured to be sent out on Status change, Assign To change, and when Notes are added. Other changes don't trigger this notification without requiring a special project. You can configure these settings under Settings > Service Desk > General.

Cheers,
Danny
SysAider
2
 
Hello Danny,

Thanks for the answer.

Bye
Christian