How to Recalculate Timer Values Per Ticket

 
Author
Message
SysAider
5
 
Scenario: TIMER1 was originally set to only calculate elapsed time based on certain status settings and only for Incident tickets. Filter was changed in Expression Builder to calculate for all ticket types and all status. This essentially will calculate how long the ticket has been active.

The new TIMER1 settings are working as planned. However, I need to be able to go back through all active tickets and recalculate the time elapsed values, as the older tickets do not have the values that correspond to the new filters.

How can I do that?
SysAid Community Manager Product Team
4492
 
Hi Curtis,

We don't have an out-of-the-box option to recalculate timers. I suggest discussing this with your account manager on a possibility of performing a special project with our Professional Services team.

Cheers,
Danny