Duplicate Assets

 
Author
Message
SysAider
18
 
I have duplicate assets;
EXACTLY the same asset Name,
EXACTLY the same IP Address,
EXACTLY the same Source (WMI).

I don't need a workaround. I need software that works, not software that creates more work.
SysAid Community Manager Product Team
4490
 
Hi abrumer,

Have you opened a ticket with our support team for an investigation? If so - could you let me know of the ticket number?

Thanks,
Danny
SysAider
18
 
1868574
SysAider
3
 
We are having the same issues for over a year, opened tickets and was told to deploy via RDS.

Same issue happened even after RDS deploy.

Can you please check if the asset that gets mixed-up, is from the same company?
Did this occur under a HDD swap for the asset ?
SysAider
1
 
Hello!

I also noticed during last week that some assets were duplicate. They had the same name and IP but one had all necessary information and the other had no information (software/hardware) on it. Both were found via WMI scan.

Because I´m only trying out the free version then I don´t have a ticket open and would like to hear how this gets resolved.