Direct link to prefilled to service request

 
Author
Message
Ne0
SysAider
4
 
Hello There,

I have created new request template and was looking to publish this in our home page.

The link I am using is https://my.sysaid.instance/SubmitSR.jsp?populateSR_id=76834&populateSR=true

Template opens fine but when I submit the ticket , it logs as a incident not as a request.
Any suggestions please.

Thanks,

SysAid Community Manager Product Team
4490
 
Hi Ne0,

The URL for Requests is /SubmitSR.jsp?type=req.

Cheers,
Danny
Ne0
SysAider
4
 
Ne0
SysAider
4
 
SubmitSR.jsp?type=req&populateSR_id=76834&populate

Tried above and it worked fine. ...

Thanks a Mill